Supervisor, Records & Mail Services, (Hybrid Remote in Lansing, MI)

This position is based in Lansing, MI.  Hybrid Remote opportunity. 

Effectively lead the day-to-day work and team performance to ensure that the goals and standards of the department and Accident Fund are being met.  Facilitate the development of cross-functional work teams within the department involved in multiple functions.  Participate in ongoing development of new products and technologies. 

RESPONSIBILITIES/TASKS: 

• Serve as coach to the teams, removing operational blocks that result in teams not achieving the operational objectives.
• Ensure that team meetings are routinely scheduled to discuss performance results, operational issues, and provide all team members the opportunity to explore alternative approaches to exceed the current performance levels.
• Provide opportunities for and encourage professional growth of individual team members.
• Effectively develop, prioritize and implement project plans as assigned by management.
• Negotiate invoice and/or delivery discrepancies with vendors and suppliers.
• Establish and maintain constructive and effective relationships with vendors.
• Manage company assets as dictated by upper management and company policy.
• Prepare reports as necessary.
• Represent department in various meetings and committees.
• Implement activities to meet customer requirements based on internal feedback and customer survey results.
• Serve as team motivator, facilitator and also as a functioning team member to retain technical knowledge.
• Gain knowledge of other functional areas within Accident Fund to better assess the impacts of the operational functions.
• Maintain confidentiality of information processed, as appropriate.
• Other duties as assigned.
• Participate in development of annual departmental budget, monitor budget and identify budget discrepancies.  Research cause and make recommendations.
• Responsibility for balancing workload to optimize the effectiveness of the department.

DIRECTION EXERCISED:

Directly supervises non-exempt staff in accordance with company policies and applicable Federal and State Laws.  Responsibilities include but are not limited to effectively interviewing, hiring, terminating, and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position.  Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION OR EQUIVALENT EXPERIENCE:

Associate’s degree in business or related field.  Combinations of relevant education and experience may be considered in lieu of a degree.  Continuous learning, as defined by the Company’s learning philosophy, is required.  Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

With proper education credentials, three years relevant administrative services or customer services experience which provides the necessary skills, knowledge, and abilities. One year working in supervision, or lead role required. Excellent working knowledge in a Mail Room and/or Records Management department required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: 

• Ability to establish, develop and maintain interpersonal relationships with customers and co-workers.
• Must demonstrate leadership ability and team building skills to effectively supervise staff and interact with all levels of management.
• Ability to work with and empower others on a collaborative basis to ensure success of unit team.
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
• Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.
• Must have excellent listening and organizational skills.
• Ability to manage complex long-term projects.
• Ability to prepare reports and business correspondence.
• Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision-making.
• Ability and proficiency in the use of computers and company standard software.
• Ability to perform other assignments at locations outside the office.
• Ability to maintain confidentiality.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards. Minimal travel.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. 

Pay Range “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $61,500 and $103,000.” 

We are an Equal Opportunity Employer.  Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.