Supervisor, Provider Licensing

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Summary of Position

The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators. 

The Supervisor is also responsible for assisting in the development, implementation, enhancement and support of multiple process workflows, systems, and strategies. The Provider Licensing Supervisor is responsible for maintaining and reporting on team key performance indicators (KPIs) and service levels. They oversee daily operations of the Licensing Coordinators, monitoring activities to ensure they run efficiently and in compliance with state licensing board regulations and requirements. Additionally, they provide leadership, direction, coaching, recognition, motivation, and training to department personnel.

Essential Duties and Responsibilities

• Oversees the daily operations of the staff by:
  • Oversee work distribution and assignments among the team.
  • Approves timecards and requests for time off.
  • Communicates operational changes and updates to team members.
  • Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment.
  • Participates in selecting, hiring, onboarding, and training of staff.
• Oversees the volume of provider licensing efforts by:
  • Assures the successful delivery of department KPIs.
  • Provides support and guidance to cross-functional support staff.
  • Monitors and reports licensing volumes and Service Levels to department leadership.
  • Assists staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
• Ensures outstanding service delivery quality and timeframes by:
  • Conducts quality audits and provides employees with direct, positive and constructive feedback.
  • Identifies opportunities and develops process improvement initiatives
  • Receives and distributes changes to state regulations and requirements.
  • Develops and implements job aids and training tools.
• Support other activities and projects as assigned

Qualifications Expected for Position

• Bachelor’s degree preferred
• 3-5 years’ experience in health care/managed care, preferred
• Functional knowledge of nationwide provider licensing processes
• Good diction, voice quality and clarity of speech
• Strong analytical and problem-solving skills
• Demonstrated ability to lead, coach, develop effective teams
• Experience and knowledge of healthcare terms, processes and procedures
• Strong verbal and written communication skills and effectively communicate to all levels of constituents, including constituents, providers, licensing …