Supervisor, PFS-Front End-Remote, USA

Compensation:  $32 - $36 per hour. You are eligible for a Short-Term Incentive with the target at 7.5% of your annual earnings; terms and conditions apply.

Supervisor, PFS-Front End-Remote, USA

The Supervisor’s key role is to supervise and be the subject matter expert on the entire front-end process of Patient Financial Services, including but not limited to the following PFS functions: Insurance Verification, Authorization, Out-of-pocket Calculations, PFS Compliance, Projects and Administration, Re-training, and Monthly One-on-One Meeting with the front-end staff for Productivity and Quality Assurance.

• Supervises the front-end staff of Patient Financial Services which includes timecard management and employee coaching/disciplining
• Serves as a subject matter expert to assist PFS Front-End Operation staff with any questions regarding the front-end process for Patient Financial Services
• Assists newly hired PFS Specialists for job knowledge and development to meet daily productivity and monthly quality assurance goals
• Serves as a Client Liaison to address concerns regarding patients’ insurance coverage and ensure all documentation is obtained based on payer requirements.
• Validates appropriateness of Bill Holds and removes them based on standard operating procedures
• Able to perform all front end functions necessary for billing and collections:
  • Verifies coverage benefits based on the patient’s policy to estimate the Out of Pocket cost potentially owed by the patient for genetic testing
  • Obtains pre-authorization for products/tests from the payers based on the documentation supporting the genetic testing (e.g. Clinical Notes, Genetic Counseling, Consent forms, ABN)
  • Offers self-pay/financial assistance options with the patients when authorization or policy excludes coverage
• Documents all relevant actions in the patient’s case notes for audit and tracking
• Identifies payer web sites or other methods to verify insurance coverage benefits and/or submit authorization requests
• Reports to other team members beneficiary coverage issues for process improvements
• Develops expertise on all aspects of the revenue cycle to accommodate business needs
• Works front-end errors from automated eligibility or A/R management system
• Trends and reports payer related issues regarding insurance verifications, denied authorization requests, or denied claims for genetic testing
• Provides prompt feedback to management regarding pattern of front-end authorization denials
• Run daily reports to ensure PFS turnaround times are met
• Other duties as assigned

• Knowledge of CPT codes, medical terminology, insurance plans, ICD 10 codes
• Must have ability to adapt to a fast paced, dynamic environment
• Must understand verification and authorization requirements
• Must have excellent computer skills
• Must understand the different payer plans and good understanding of A/R
• Demonstrated customer service skills to work effectively with referral sources, the patient, health care providers, governmental agencies
• Demonstrated written, oral, and interpersonal communication skills
• Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty
• Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Display a high-level of professionalism in communication both (verbal and written) and interpersonal relations
• Must demonstrate positive teaming, effective cooperation in all communication within established team and throughout the entire PFS department.
• Focused on continuous improvement, learning, accountability, teamwork, motivating and development others problem and analysis resolution
• 2+ years’ experience in a clinical laboratory preferred, especially genetic testing
• 2+ years’ experience in obtaining approvals for prior authorizations
• 1+ years’ leadership experience

• High diploma or equivalent; some college a plus

About Us: 

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.  Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. The Company reserves the right to make changes to the 401k plan from time to time. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

The Company believes in second chance employment.  Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.  You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.

PRIVACY NOTICES

To review Ambry’s Privacy Notice, Click here:  https://www.ambrygen.com/legal/privacy-policy

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG

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