Supervisor, Payment Posting

POSITION SUMMARY:

The Payment Posting Supervisor oversees a team dedicated to assessing and tackling all functions related to payment posting. This role drives consistency & accuracy of third-party payor billing information and improves processes to ensure the application of payments are tackled in a correct, proficient, and timely manner. 

PRIMARY RESPONSIBILITIES:

• Supervise team including monitoring production and quality to specified goals.

• Assists with feedback for hiring, discipline and performance evaluations.

• Oversees the process of providing coverage for production environment.

• Provides department orientation for all direct reports and coordinates training per job description.

• Ensures that on-going training is provided for established employees, including the development & maintenance of standard operating procedures.

• Liaisons with internal departments to promote ongoing communication and ensure accuracy.

• Acts as an escalated level of response for concerns and complaints. 

• Assists staff with enforcing policy.

• Works with cross functionally to manage the entire process from insurance verification to final collection.

• Monitors and validates adherence to policies and procedures, auditing as necessary.

• Completes projects and reports in a timely fashion on a daily, weekly or monthly basis per the direction of management.

• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline.

• Promotes a positive working environment through role modeling, team development, respect, and being fair and consistent.

• This role may have occasional access to PCI and PHI both in paper and electronic form and could have occasional access to various technologies to access PCI and PHI (paper and electronic) in order to perform the job.

QUALIFICATIONS:

• Bachelor’s degree or equivalent years of work experience. Degree in business administration, accountancy, finance or similar preferred.

• Minimum of 2 years directly related and progressively responsible experience.

• 2+ years of Lead and/or supervisory experience. 

• Experience with billing system management software.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of healthcare reimbursement environment (government and private payers) including coverage, coding and payment and understanding of insurance billing practices. 

• Demonstrated …