Supervisor of Member Services

Overview

Now is the time to join us! 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

Member Services Supervisor is responsible for leading a team while looking to achieve excellence of standards and policies.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Deliver high standards of service to customers through effective and efficient use of member staff and technology resources.
• Ensure smooth and efficient operations by monitoring system performance, identifying and resolving issues, auditing and analyzing staff performance, preparing and executing action plans, and supporting system and process improvement and quality assurance programs.
• Oversee departmental staff, including interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Keep the team updated on new plans and departmental procedures.
• Prepare performance reports by collecting, analyzing, and summarizing data and trends.
• Establish work procedures and processes that align with company and departmental standards, procedures, and strategic goals.
• Lead special or ongoing projects within the member service department.
• Engage team members in personal and professional growth by developing individualized strategies.
• Foster self-motivation and team motivation by creating an inclusive environment and encouraging team members to exceed expectations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• High school graduation or equivalent (GED); Bachelor’s degree in business administration or related degree desirable.
• Prior supervisory experience in customer service or member service experience, or an equivalent combination of education and experience.
• Experience in the healthcare industry, particularly in healthcare, health insurance, medical office, or clinical roles such as front desk, billing, or admissions.
• Computer proficiency and working knowledge of Microsoft Office Suite.
• Excellent interpersonal and communication skills; strong customer orientation.
• Ability to lead and motivate employees.
• Good time management skills; highly organized.
• Must be available to work a production schedule from 11:30 a.m. to 8:00 p.m. CST. 

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Demonstrated understanding of the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions
• Proven project management skills
• Strong leadership skills; and experience leading a team of professionals
• Strong analytical and quantitative skills, with the ability to leverage data to make informed decisions and drive outcomes.
• Excellent verbal and written communication skills, with the ability to influence and collaborate across all levels of the organization.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $52,000 to $55,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth #Remote

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.