Supervisor IS Applications - *Remote*

This is a remote role - We are currently unable to hire in the following states:  PA, OH, NY, MA, HI and CO.

The purpose of this position is to provide excellence in applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations.  The essential functions of this position include providing day to day support and supervision of the application staff.  Supports the department and IS strategic goals, resource planning and utilization.  This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for supervising, mentoring and developing application analysts as well as other staff. This position is responsible for the supporting the overall integrity of their application build and infrastructure, the success of integrated third-party product introductions.  The position will primarily be focused on internal application teams and supporting the day-to-day functions for our analyst caregivers to ensure their success.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions:

Maintains relationships with key business partners and other leaders specific to their customer service line and IS partnerships.

Supports appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.

Ensures that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer in partnership with their manager or senior manager.

Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to support the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.

Support the departmental and IS budget expectations and goals through day to day management of the team and the expectations set for their specified application.

Accountable to oversees compliance with department specific policies and procedures for applications that impact all of PSJH.

Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management.

Maintains internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs including active participation in process improvement to service delivery, increasing value and promoting customer service and satisfaction.

Required qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services.
• Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement
• 2 years of Information Service Leadership experience.
• 4 years of working in a healthcare environment, Or
• 7 years application analyst experience in healthcare systems and/or equivalent healthcare software.

Preferred Qualifications:

• Epic Experience preferred with a focus on Imaging or Cardiology.

Salary Range by Location: 

 

AK: Anchorage: Min:$59.73, Max: $96.15 

AK: Kodiak, Seward, Valdez: Min:$62.26, Max: $100.22 

California: Humboldt: Min:$62.26, Max: $100.22 

California: All Northern California - Except Humboldt: Min:$69.86, Max: $112.44 

California: All Southern California - Except Bakersfield: Min:$62.26, Max: $100.22 

California: Bakersfield: Min:$59.73, Max: $96.15 

Idaho: Min:$53.15, Max: $85.55 

Montana: Except Great Falls: Min:$48.09, Max: $77.41 

Montana: Great Falls: Min:$45.56 Max: $73.33 

New Mexico: Min:$48.09, Max: $77.41 

Nevada: Min:$62.26, Max: $100.22 

Oregon: Non-Portland Service Area: Min:$55.68, Max: $89.63 

Oregon: Portland Service Area: Min:$59.73, Max: $96.15 

Texas: Min:$45.56 Max: $73.33 

Washington: Western - Except Tukwila: Min:$62.26, Max: $100.22 

Washington: Southwest - Olympia, Centralia & Below: Min:$59.73, Max: $96.15 

Washington: Tukwila: Min: Min:$62.26, Max: $100.22 

Washington: Eastern: Min:$53.15, Max: $85.55 

Washington: Southeastern: Min:$55.68, Max: $89.63

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Apply