Supervisor, Insurance Billing

Supervisor, Insurance Billing

Location: United States (Remote)
Department: Insurance Billing / Revenue Cycle Management
Reports To: Manager, Revenue Cycle Operations

About Natera, Inc.

Natera is a global leader in cell-free DNA testing, dedicated to advancing oncology, women’s health, and organ health. Our mission is to make personalized genetic testing and diagnostics a standard of care, enabling earlier and more targeted interventions for better patient outcomes. Our diverse team of experts—from laboratory scientists and geneticists to business professionals and software engineers—collaborates to transform healthcare.

Job Overview

The Supervisor, Insurance Billing will lead a team responsible for optimizing insurance claim submissions, reducing claim rejections and denials, and ensuring timely filing. This role requires a balance of production-driven oversight (claims rejections, clean claims submission) and results-oriented project work (timely filing, workflow improvements). The ideal candidate will have extensive experience in claims management, denials, appeals, payer claim requirements, and revenue cycle processes.

Key Responsibilities

Operational Oversight & Leadership

• Supervise and mentor a growing team of 6-15 Insurance Billing Specialists.
• Ensure timely claim submissions and a high percentage of clean claims upon first submission.
• Monitor and drive efficiency in denial reduction, timely filing, and claim rejection resolution.
• Balance production-based tasks (rejections, clean claims) with results-driven goals (timely filing, workflow improvements).
• Coordinate efforts between onshore and offshore teams to optimize billing workflows.
• Conduct performance reviews, provide coaching, and identify training opportunities.

Claims & Denial Management

• Develop and execute strategies for timely filing and reducing denials and rejections.
• Oversee appeals and dispute resolution to maximize insurance reimbursement.
• Implement new processes to improve payer-specific claim submissions.
• Monitor Explanation of Benefits (EOBs) to analyze trends and improve billing accuracy.
• Ensure compliance with payer claim requirements and revenue cycle best practices.

Process Improvement & Reporting

• Generate reports, track performance metrics, and identify process inefficiencies.
• Lead initiatives to create and implement new workflows and operational improvements.
• Work with IT and Revenue Cycle teams to integrate API/HL7 functionalities.
• Analyze claim rejection trends and develop corrective action plans.
• Stay up to date with payer guidelines, industry regulations, and best practices in insurance billing.

Required Skills & Qualifications

Education & Experience

• 5+ years of experience in medical insurance billing, claims submissions, and revenue cycle management.
• 3+ years of leadership/supervisory experience in a high-volume billing environment.
• Strong experience with claims, denials, rejections, and appeals.
• Familiarity with payer-specific requirements and claim submission processes.
• Experience in API/HL7 integrations for billing process improvements is a plus.

Technical & Regulatory Knowledge

• Advanced Excel skills (pivot tables, formulas, data analysis, reporting).
• Proficiency in AdvanceMD or similar billing platforms.
• Strong understanding of payer claim requirements, reimbursement processes, and revenue cycle workflows.
• Experience implementing new billing workflows and process improvements.
• Knowledge of HIPAA, CMS regulations, and insurance billing compliance standards.

Key Competencies

• Strong leadership and team management skills.
• Analytical mindset with experience in data-driven decision-making.
• Ability to coordinate cross-functional teams (onshore & offshore).
• Excellent problem-solving and communication skills.
• High attention to detail with a commitment to accuracy and compliance.

 

#LI-AB1

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Austin, TX$63,800—$89,700 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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