Supervisor II-DSS Care Management (Full time remote- NC based)

The Supervisor II for Department of Social Service (DSS) Care Management Teams provides supervision and oversight to clinically licensed and unlicensed staff who support health plan members involved in the DSS systems who are seeking services within Alliance Health Plans catchment area. This includes supporting the foster care population that is receiving adoption assistance and former foster youth. The Supervisor oversees staff conducting assessment of member needs, linking members to network and community resources, developing and monitoring the implementation of plans of care, and addressing the barriers which may be interfering with member’s desired outcomes for a community involved quality life. Incumbents maintain frequent contact and attend meetings with external stakeholders. 

***This position is a provisional appointment meaning it is expected to have an end date within the next 12 to 18 months. ***

This is a full-time remote opportunity. There is no expectation of being in the office routinely, however, the selected candidate must be available to travel in the community as needed. The selected candidate must reside in North Carolina

Responsibilities & Duties

Supervise and Develop Staff

• Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes and workflows
• Ensure the department has the needed tools and resources to achieve organizational goals, to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership
• Provide 1:1 and group supervision at least monthly. Facilitate monthly team meetings and participate in division meetings
• Provide support to team members in meeting the needs of the members served
• Provide feedback to team and supervisor about member experiences, gaps and strengths …