Supervisor, HR Service Center

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

CAREER OPPORTUNITY OFFERING: 

• Bonus Incentives 

• Paid Certifications 

• Tuition Reimbursement 

• Comprehensive Benefits 

• Career Advancement 

• This position pays between $51,700 – $99,000 based on experience

The Supervisor, Associate Service Center is a working leader who both supervises HR Service Center Agents and provides direct service to associates. The team’s principal responsibilities include answering HR-related inquiries and ensuring efficient service delivery through ticketing systems, dedicated phone support and any other platforms developed in the future (i.e. live chat).

Job Responsibilities:

• Supervise a team of HR Service Center Agents, ensuring they provide high-quality support for associates and leaders
• Monitor and evaluate team performance through regular assessments, call monitoring, and review of ticket responses
• Conduct training sessions to improve agents' knowledge of HR policies, procedures, and effective communication techniques
• Ensure all responses, both ticket-based and via phone, adhere to company standards, policies and employment laws
• Oversee the scheduling of agents to maintain optimal coverage for phone support and ticket response times
• Address and resolve complex HR-related issues and escalate as needed
• Prepare and present regular reports on team performance, call metrics, and common HR inquiries to identify trends and areas for improvement
• Identify opportunities for process enhancements and implement solutions to improve efficiency and service delivery
• Ensure KPIs and metrics are met
• Creates and continually maintains Knowledge Base
• Provide leadership and development of staff to ensure successful performance, continual learning, job satisfaction, and increased expertise
• Directly handles escalated complaints or questions
• Serves as role model by demonstrating how we treat our associate customers as people, not transactions

Experience We Love:

• Minimum of 3 years of supervisory experience in a call center or HR service center environment
• Bachelor’s degree in human resources, Business Administration, or a related field preferred
• Strong leadership and management skills
• Excellent verbal and written communication abilities
• Proficiency in call center software and ticketing systems
• Ability to handle confidential and sensitive information with discretion
• Strong problem-solving abilities and the capacity to work under pressure
• Certifications: HR-related certifications (e.g., SHRM-CP, PHR) are a plus

#LI-LS1

#LI-REMOTE

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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