Supervisor, Fraud Operations

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

How you can make a difference  

We are seeking a highly motivated and experienced Fraud Operations Supervisor to lead and oversee a team of Fraud Operations Specialists. This role will be responsible for ensuring the effective and efficient operation of fraud prevention, detection, and investigation processes. The ideal candidate will possess a strong background in fraud operations, excellent leadership skills, and a commitment to protecting our company and our customers/users from financial loss and reputational damage.

What you’ll be doing 

• Supervise a team of Fraud Operations Specialists, providing guidance, training, and performance management.
• Schedule and assign work, ensuring adequate coverage and efficient workflow.
• Monitor team performance and provide feedback to ensure accuracy, productivity, and adherence to quality standards.
• Foster a positive and collaborative team environment.
• Oversee the monitoring of transactions, accounts, and user behavior to identify potentially fraudulent activity.
• Ensure the effective utilization of fraud detection tools and systems.
• Analyze complex data patterns and trends to detect and prevent fraud.
• Develop and implement fraud prevention strategies and controls.
• Oversee the investigation of confirmed fraud cases, ensuring thoroughness, accuracy, and timely resolution.
• Review and approve actions taken to mitigate losses and prevent further fraud.
• Ensure compliance with legal and regulatory requirements in fraud investigations.
• Collaborate with other departments, such as customer service and legal, to resolve complex fraud-related issues.
• Identify and implement improvements to fraud detection and prevention processes.
• Develop and maintain key performance indicators (KPIs) to track fraud trends and team performance.
• Prepare and present reports on fraud activity, losses, and prevention efforts to management.
• Ensure accurate and timely data collection and reporting.
• Develop and deliver training programs for Fraud Operations Specialists.
• Stay current on emerging fraud trends, techniques, and technologies.
• Ensure team members are knowledgeable and skilled in fraud prevention and detection.
• Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.

What you will need to be successful

• Bachelor's degree in a related field (e.g., Criminal Justice, Business Administration, Finance) or equivalent experience.
• 4+ years of experience in fraud operations, risk management, or a related field, with some experience in a supervisory or lead role.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and interpersonal skills.  
• Proven ability to manage and motivate a team.
• Knowledge of fraud detection techniques, tools, and systems.
• Ability to work independently and as part of a team.
• Excellent attention to detail and organizational skills.
• Experience with fraud prevention in [relevant industry, e.g., e-commerce, financial services].
• Experience with data analysis and reporting tools.
• Knowledge of relevant regulations and compliance requirements.
• Relevant certifications (e.g., Certified Fraud Examiner (CFE)).

#LI-Remote

This is a remote position.

Salary Range

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work with HealthEquity 

Why work with HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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