Supervisor Disease Management Healthy Solutions Health Coaching Program

Overview

Now hiring a Supervisor-Health Services!

Presbyterian Healthcare is hiring a Supervisor-Health Services to performs administrative leadership role in the training, coordination, and supervision of daily operational activities to ensure that departmental tasks are assigned and carried out. Oversight of teams includes developing & maintaining models for tracking of staff performance. Assists the Manager and Director to apply performance measurements and/or ensure that the level of care and services requested meet quality of care standards. Conducts direct departmental duties as needed

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
• Remote: Open to remote applicants in the United States, except for the following states: Wyoming, North Dakota, and Ohio

Prefer Qualifications

• BSN
• Minimum 3 years nursing experience, preferred management expereince

What you will be doing:

Daily Operations

 

• Oversees daily operations of the remote DM Department
• Monitors Referral lists and create nurse assignment based on volumes and caseloads
• Responsible for the design and deployment of efficient workflows to ensure member safety, improve health outcomes, and increase department productivity
• Develops tools, processes, and systems to deliver quality care
• Develops and implements department-level policies & desk top procedures
• Monitors and manages departmental budget with Director to include oversight of labor, supplies, and equipment
• Responsible for Performance Improvement- Diabetes Member Incentive reporting for Turquoise Care members 

 

Staff Management

• Responsible for the hiring, orientation, and training of nursing staff
• Evaluates staff performance, provides coaching, and addresses performance issues
• Performs Quality Assurance Audits to ensure staff are complying with standard work and departmental policies and procedures
• Monitors individual and team performance to ensure team is meeting productivity and caseload targets and delivering on performance guarantees
• Mentors staff and provides guidance for professional development
• Facilitates biweekly huddles, monthly staff meetings and engages staff in process improvement activities
•  

Marketing

• Participates in health plan and community events to market and promote Healthy Solutions DM program
• Participates in organizational meetings to represent department, market services, and collaborate on key initiatives to  improve the member experience, decrease cost, and improve health outcomes

Qualifications

• Bachelors degree and 3 years of healthcare related experience required.
• BSN with active RN License or Bachelors degree in health care specialty preferred.
• Demonstrated management leadership skills.
• Must have valid drivers license, clean driving record and ability to travel regionally.

Responsibilities

Responsibilities:*Supervises daily workflow functions related to applicable departmental activities, including but not limited to the identification and screening for appropriateness of request for services *Monitors staff case load and distributes work flow to meet timeliness of service.*Trains staff in departmental application of benefits, processes, policies and procedures, and assist in training of computer activities.*Performs departmental activities including but not limited to: assessments, Plan of care development , motivational interviewing, member education, and evaluation of member services.*Mentors staff in applicable principles and decision-making skills.*Prepares reports as requested.*Assist Manager and Director in compliance with regulatory requirements and participates as indicated in audits or surveys by accrediting or oversight agencies. *Works with providers to educate and assist with applicable processes*May work with Manager and Director in review of cost analysis of medical expenses.*Supports implementation of change projects/initiatives. Supports the development and implementation of the department strategic plan.*Assigns and distributes on-call roster (if needed) to staff and other departments, i.e., member services, Administration.*Acts as a resource for policies, procedures, and operational changes within the unit.*Participates in selection, training, and orientation of new employees.*Performs other functions as required.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $51.41/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs. Apply