Supervisor, Claim Adjudication Operations-Remote - Appleton, WI, US | Remote, US

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models.  We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.   At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth.  We welcome new ideas and share a passion for excellent service to our customers and each other.  

Due to growth, we are adding this Supervisor, Claim Adjudication Operations to our Government Programs department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Supervisor, Claim Adjudication Operations ensures the streamlined operation of the Claim Adjudication Operations team in alignment with customer-focused objectives. This individual will plan, design, coordinate and align resources to support the daily activities of the team. The supervisor will work closely with their team to identify, recommend, develop, implement, support, and improve customer-focused solutions. 

Is this you? Find out more below! 

How do I make an impact on my team?  

• Ensure team efforts delight the customer
• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication
• Cultivate a positive team atmosphere
• Develop and sustain a culture of operational excellence that creates value for the customer
• Organize, plan, and align resources for day-to-day activities based on customer priorities
• Manage staffing, including recruitment, supervision, performance management, scheduling, development, evaluation, and disciplinary actions
• Make decisions and remove barriers enabling the team to deliver
• Cultivate an environment of adherence to procedures and guidelines

What our team expects from …