Substance Use Disorder (SUD) Clinical Care Navigator

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Bilingual Substance Use Disorder (SUD) Clinical Care Navigator

As a full-time, Blilingual Clinical SUD Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs). In this position, you will leverage your licensure and advanced skills to independently manage client care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with clients, triage and recommendations and collaborating with other SUD Care Navigators and interdisciplinary teams. This position requires a relevant independent clinical license, extensive experience in mental health and substance abuse, and being fully bilingual (written and verbal) in both English and Spanish.

This is a full-time, remote role with the following mandatory schedule options:

• Monday - Friday, 9am-5pm PST / 10am-6pm MT / 12pm-8pm ET 
• OR Monday - Friday, 8am-4pm MT / 9am-5pm CT / 10am-6pm ET

What you’ll be doing: 

• Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

What success looks like in this role:

• High client satisfaction and positive outcomes
• Effective case management and timely coordination
• Successful crisis intervention and accurate documentation
• Achievement of client goals and resolution of barriers
• Strong collaboration with interdisciplinary teams
• Active participation in professional development

What we expect from you:

• Mental Health Licensure required: LCSW, LMFT, LPC  with 2+ years of experience in substance use disorder (SUD) clinical care firmly required.
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care options for SUD.
• Fully bilingual in English and Spanish firmly required.
• Strong listening, written, and verbal communication skills in both English and Spanish.
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• Motivated to provide a high-touch, supportive experience for clients.
• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks.
• Capable of managing multiple tasks and switching contexts efficiently.
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth.

Bonus qualifications

• SUD licensure or certifications

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Generous paid time off in addition to 12 paid holidays throughout the year
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.