Student Success Coach

Job Description

Role Overview 
 

At Chegg, we’re on a mission to deliver an unprecedented return on a student’s time and money. Our programs deliver exceptional outcomes at market-leading prices by offering seamless experiences for students from the day they enroll at Chegg Skills until the day they graduate.  
 

We are looking for a Student Success Coach to join our dynamic team. In this high-touch role, you will provide deep, reflective coaching to a diverse group of learners, guiding them through their programs, empowering them to set and achieve goals, and helping them overcome obstacles. Your work will be centered on engaging students through personalized support, driving accountability and fostering growth. Ultimately, your success is measured by your students' progress, retention, and graduation rates while at Chegg Skills. If you're passionate about supporting learners in achieving their goals and are looking for an impactful role at a high-growth company, this is the place to make a difference. 

Responsibilities 

• Guide, motivate, coach, and provide accountability for learners with diverse needs, backgrounds, and experiences as needed through their program. 

• Engage students to set clear expectations, evaluate their progress, and drive accountability toward their goals through deep coaching conversations, fostering an environment of reflection and growth to overcome obstacles and ensure success. 

• Manage a high-volume caseload of students, providing high-touch personalized support through text, email, video chat, and other communication channels. 

• Leverage CRM tooling and established playbooks to monitor, document, and report on individual and group-wide learner progress and performance. Use this collective information to strategically identify students requiring the most support from a large roster of active students and to inform coaching conversation topics and approaches.  

• Method of student engagement (text, email, video) will be determined by business needs on an ongoing basis: If primarily text/email, conversations with 250+ learners per week, if primarily video calls, sessions with up to 40-50 learners per week 

• Collaboratively create, manage, and lead virtual workshops, group coaching sessions, and office hours, as needed. 

• Work closely with the Enrollment Manager, Outreach Coordinators, and enablement team to address learner needs and ensure a smooth learner experience.  

• Provide feedback on student engagement processes and methods, team tooling, and workflow to help the team optimize day-to-day operations and learner outcomes. 

• Partner with the enablement team to test new coaching approaches and continue building our coaching toolkit. 

Qualifications: 

• 3-5+ year proven track record in coaching, student success facilitation, or related roles 

• Genuinely excited about supporting students who are taking charge of their own education and striving to meet their skilling and career goals  

• Ability to provide high quality support to a high volume of learners 

• Outstanding communication skills, both written and verbal 

• Excellent interpersonal skills, including a developed sense of empathy and understanding 

• Demonstrated experience with and ability to listen, provide valuable feedback, and motivate to action, including reigniting a learner’s “why”  

• Understanding of andragogy; teaching or counseling experience is a plus  

• Ability to manage multiple competing priorities in a fast-paced environment 

• A strong work ethic and drive to meet and exceed target learner outcomes 

• Experience with Planhat and Zendesk a plus 

The pay range for this position is $49,350 - $143,936. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors. 

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/. 

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

  Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

Chegg is an equal opportunity employer