Student Advisor

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Student Advisor provides post-enrollment consultative services throughout the academic journey of an assigned cohort of Purdue Global students. Student Advisors are responsible for building supportive relationships; preparing new students for the rigors of their program; fostering positive student experiences; monitoring attendance, student progress, and academic success; and providing accurate and timely guidance and support related to PG policies, procedures, degree requirements and related academic matters.

Candidates must be available to work the following schedule:

Monday- Thursday (9am-6pm or 10am -7pm ET with 1-2 late days 12pm -9pm ET) & Friday (9am -6pm ET)

Key Responsibilities

• Advises students on academic programs, policies, procedures and course requirements; serving as liaison with other University departments as needed. 

• Evaluates and monitors students' academic progress, and develops appropriate outreach strategies as necessary.

• Handles general student inquiries and/or concerns while working as single point of contact for students during research and communication of resolution

• Assesses students' stage of development (academic, career, personal) and guides them to more specialized student counseling services, such as Student Assistance Program, Career Mentorship, etc.

• Acts as an advocate for positive student experiences, while continuously reinforcing the importance of student self-sufficiency.

• Actively promotes Office of Student Life communities and events, and works in partnership with Office to engage students in relevant clubs and organizations.

• Maintains accurate and thorough student records and documentation of communications had with students within our internal student information management systems.

• Performs verification and quality control activities for new/returning student enrollments including accurate and timely data-entry, verification of receipt of required documents, and orienting students to Purdue University Global.

• Works as an active member of a team to ensure a positive student experience for all students, whether specifically assigned or not.

Minimum Requirements:

• Bachelor's Degree (B.A./B.S) in Education, Business, or field related to area of assignment

• 3+ years related experience

• Client service, student support, or other experience related to area of assignment

• Two years experience for …