Strategic Solutions Delivery Manager
Virtual FL, United States
Job Title
Strategic Solutions Delivery ManagerJob Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The Strategic Solutions Delivery Manager will lead the execution of major projects, customize and configure products to meet client needs, and operationalize business strategies. In this role, you will act as the bridge between product development, sales, and operations, ensuring that solutions are tailored, deployed effectively, and maintained to deliver optimal results for our clients. A key focus of this role is operationalizing product strategy, ensuring alignment with business goals and enabling seamless integration into client environments. You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy. You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy.
Primary/Key Responsibilities
Project Management
Lead the planning, execution, and delivery of major product and/or solutions focused-projects, ensuring timelines, budgets, client expectations, and strategic objectives are met.
Collaborate with cross-functional teams to drive alignment and ensure successful project outcomes.
Product Customization & Configuration
Collaborate with internal teams to design, customize, and configure solutions that address unique client needs while adhering to company standards and aligning with product strategy.
Oversee the maintenance and enhancement of deployed solutions to ensure ongoing performance and client satisfaction.
Business Process Definition
Analyze client needs and business requirements to define efficient, scalable processes.
Work closely with internal teams to align processes with the overall product strategy and operational goals.
Operationalizing Product Go-to-Market (GTM) Strategy
Translate product and GTM strategies into actionable operational plans, ensuring seamless execution scalability.
Identify and resolve gaps between strategy and execution, fostering collaboration across teams to drive measurable outcomes..
Partner with sales, marketing, and product teams to implement strategies that drive adoption and growth.
Client Collaboration
Act as the primary point of contact for strategic clients identified as eligible for customizations, fostering strong partnerships during implementation and throughout the lifecycle of their solutions.
Provide expertise and guidance for migrations, upgrades, and technical customizations tailored …
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Bonus or commission-eligible Company contribution plan Competitive benefits package Competitive health benefits Comprehensive benefits package Comprehensive Retirement Package Flexible work-life balance Generous paid time off Gift of Knowledge Program Health benefits Inclusive workplace Paid Time Off Remote work Retirement package Tuition Assistance Volunteer Day
Tasks- Collaborate with clients
- Collaborate with internal teams
- Define business processes
- Lead project execution
- Project management
- Training
Analysis Business Analysis Business process definition Client collaboration Collaboration Communication Configuration Continuous Improvement Creativity Diversity Documentation Equity Feedback Inclusion Management Marketing Operational strategy Organization Product Development Project Management Remote work Sales Technical Support Technology Training
Experience5 years
EducationBachelor Bachelor's degree Business Communication Education Marketing Related Sales Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9