Strategic Manager, Coaching Services

Overview

Now is the time to join us! 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

As a Strategic Manager of Coaching Services, you will be an important member of the Live Services Leadership Team. In this role, you will be responsible for overall strategy execution and service excellence for our Condition Coaching programs. You will have direct oversight of a team of coach team managers and their frontline teams. Your direct and indirect teams are responsible for completing day-to-day multi-modal coaching sessions, where they will take a behavior change approach to driving health outcomes.

In this role you will wear many hats, but your knowledge will be essential in the following:  

Service oversight and strategy execution

• Accountable for the delivery and high-quality performance of service for direct and indirect reports using quality assessment tools and data analysis
• Drive strategies to address and meet key performance indicators (KPIs) and other performance metrics
• Partner with Training & Quality and Operation teams to work towards optimization of performance, processes, product outcomes, and staffing needs
• Leverage evidence-based practices and clinical guidelines to enhance program quality and effectiveness and to ensure Condition Management and Anxiety & Depression coaching programs meet all clinical compliance requirements.

Team and People Management

• Support the development and performance of team managers through accountability to service excellence, guidance and coaching, feedback, and metric management
• Create an environment that elevates morale through trust, collaboration, creative problem solving, growth opportunities, and team building activities
• Clearly communicate relevant information, updates, and decisions through various communication modalities
• Accountable for talent planning and team manager hiring and onboarding
• Represent the needs of your direct and indirect reports to Live Services Senior Leadership, identifying impact to business and/or employee experience
• Effectively manage flexible time off (FTO) requests, FTE management and workload management for indirect reports

Cross-functional partnerships

• Collaborate with clinical operations and the Science Advisory Board to align coaching services with best practices and organizational objectives
• Escalate training needs to Training & Quality, as needed
• Support of new hire and team trainings, as needed
• Partner with Operations to implement new modalities or product enhancements, as needed
• Represent Live Services and Personify Health to internal and external stakeholders, as needed
• Support strategic direction and decisions for Live Services and Personify Health with confidence, logic, and reason

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree in behavioral health required, master’s degree and licensure highly preferred
• 3+ years’ experience in a clinical setting or support clinical programs
• 5+ years people management experience, including a minimum of 2 years of managing managers
• National Board-Certified Health and Wellness Coach (NBC-HWC) highly preferred
• Expert knowledge in behavior change and coaching skills required
• Leadership experience as a primary stakeholder of a coaching service
• Results-driven leader with proven track record for consistently achieving KPIs
• Experience with digital health technology required
• Experienced in management remote employees and teams

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• You take an inclusive and person-first approach to supporting and developing your team
• You prioritize a high level of professionalism and positive work behaviors
• You motivate your teams through building trust, taking ownership, and communicating effectively and with transparency
• You have a strong business acumen and realize positive impact over inefficient use of time
• Ability to work effectively in a fast paced, high energy, team-oriented environment is a strength of yours
• You are adaptable and comfortable with ambiguity
• You are open to receiving and providing consistent feedback

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $80,000 to $100,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.