Storage Operations Manager

The Digital Modernization Sector at Leidos has an opening for an Operations Manager for the USPTO to manage storage as a service (STaaS) operations using Agile best practices.   

Primary Responsibilities.

• Implement an Agile service management framework to manage STaaS operations
• Implement a quality assurance program which includes tracking and reporting contract SLAs
• Ensure operational tasks are completed
• Coordinate infrastructure changes and migrations
• Perform capacity planning and availability management
• Ensure maintenance is performed in accordance with SOPs
• Act as point of contact for system outages
• Ensure escalated service requests are handled in a timely manner
• Identify areas for operational improvements

Basic Qualifications.

• U.S. Citizen
• Bachelors degree and 8 plus years of experience, or a High School diploma and 12 plus years’ experience (in lieu of a degree).
• Experience managing STaaS operations and/or using NetApp ONTAP NAS devices, Hitachi virtual storage platform, and Hitachi enterprise SAN solutions
• Experience managing storage infrastructure up to 10 PB or more
• Experience working in a service level agreement (SLA) environment, experience establishing and following SLAs to meet contract and performance requirements
• Expert knowledge of storage standards, technologies and operations

Preferred Qualifications.

• Agile or Scrum related certification
• Experience working in an SLA environment
• Experience supporting production environments with greater than or equal to 99.9% system uptime
• Experience supporting IT maintenance operations e.g. M-F: midnight to 5:30 am EST, Weekends: 10:00 pm to 5:30 am EST
• Experience performing analysis of existing storage environment and operations and provide a gap analysis and a roadmap to achieve a future improved environment
• Experience developing capacity management activities to plan capacity based on intermediate and near-term storage estimates and required application implementation timeframes
• Experience developing monthly storage infrastructure operations and SLA status reporting to report storage capacity and operations
• Experience with creating and operations using Run Books to develop and implement standard operating and escalation procedures for operations management and maintenance

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, …