Standards & Services Specialist

Faria Education Group is looking for a full-time Standards & Service Specialist to help maintain and expand our academic standards database and support our customer service projects. Your role will be to support the Services Team with standards updates and changes, communicating with clients, aiding in services projects, and project managing large scale data integration projects. As your experience in the role increases, so will your project management responsibilities.

What you’ll do…

• Research, upload, and maintain academic subject standards in the Faria Standards Database.
• Manage and participate in client services projects including data integrations and SaaS customizations within Faria Education products.
• Liaise with cross-functional internal teams (including Customer Support, Deployment, Implementation, and Sales) to improve the entire customer experience.
• Troubleshoot and resolve unique client situations through tailored and creative solutions.
• Work closely in a team environment to achieve individual, team, and company goals.
• Manage and re-prioritize deadlines to accommodate client needs and expectations.
• Keep current on industry changes to academic standards and education
• Work across teams to contribute to the overall mission of Faria Education Group to drive innovation of our products, and further our relationships with our client schools.

Requirements

Education / Work Experience

• Bachelor’s Degree or equivalent; or four years related experience; or equivalent combination of education and experience.
• Experience in Educational settings is preferred but not required. As Faria sits at the confluence of education and SaaS, experience within either of these industries is a plus.

Problem Solving Skills

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations

Analytical Skill

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Team Work

• Balances team and individual responsibilities; supports everyone's efforts to succeed.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Strategic Thinking

• Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Dependability

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; meets deadlines and is committed to getting the job done.
• Strong organizational skills and a high level of time management skills. 
• Dependable working remotely. 

Initiative

• Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow

Communication Skills

• Excellent communication skills (clear, concise, friendly, open-minded, confident and respectful), both verbally and written, and the ability to interact professionally with a diverse group of people

Technical Skills

• Proficiency and/or willingness to learn common business and communication technologies (i.e. SalesForce, Zoom, Skype, Slack, Microsoft Access, etc.)
• Preferred experience with Regular Expression, SQL, and HTML 
• Preferred Advanced Excel skills 

Benefits

• $45,000 annual salary
• PTO for vacation (16 days, increasing with tenure), sick (10), holidays (11) and other life events
• Medical, dental, vision, life and disability insurances
• Monthly health and wellness allowance
• 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
• Company AT&T wireless plan
• Professional development activities & budget
• Various employee recognition programs and company sponsored social events
• Unlimited books budget

Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.

Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Faria is a global company that offers a hybrid (in office / remote) work environment, with the details left to your manager’s discretion. While we have a physical office in Portland, Oregon, currently we also support hiring of full-time employees in 15 states. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring full-time employees.

CO, GA, IL, IN, LA, MI, MO, NC, NV, OH, OR, TN, TX, WA, and WI.

About Faria Education Group

Faria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.

We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.

https://www.faria.org/careers