Staff Software Engineer, User

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Trip quality is at the core of Airbnb's trust platform. The Users & Quality team is responsible for the end to end products of delivering perfect trips to our guests, from reviews and superhost and standards enforcement. Our work includes but not limited to

• Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and actioning on data collected from our users, including the business logic of the questions we ask in the review flow is the backbone of the reputation team. 
• Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
• Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received. 
• Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of. 

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. You will be vital in creating a hospitality system that helps Airbnb and hosts deliver magical stays. This requires collecting the right quality signals from users and synthesizing quality signals, including reviews, customer service tickets, and others, to form an accurate understanding of trip quality and user reputation. We are at the early stages of a multi-year journey to build a company-wide quality platform. As a key contributor, you will have the unique opportunity to redefine the space for Airbnb. You will be in charge of driving large initiatives spanning the various products and services, coordinating with cross functional partners and teams, …