Staff Software Engineer, Tech Lead

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

Summary

The Staff Software Engineer is responsible for the technical direction of our product from start to finish including technical requirements gathering, data modeling, technology selection, and deployment. In this role, the Staff Full-Stack Developer will be responsible for supporting various phases of the development and maintenance and leading, guiding, training, and mentoring junior developers. A successful Staff Engineer can balance rapid iteration and development with high product quality expectations and is innovative and comfortable with ambiguity. Reporting directly to the VP. Engineering, the Staff Software Engineer must demonstrate the ability to communicate complex technical information to various stakeholders,  and strong collaboration skills as the role will work with various teams to help build, maintain, and troubleshoot new and existing web applications. This role is part of our Tech Leads team, which augments our product teams' architecture and pure R&D needs.

We are preferably looking for candidates located in the Atlanta, GA area. This role is remote. 

You will:

• Be responsible for all major technical decisions for our product teams (a successful lead will be able to influence the decisions of their team without having to make all of them).
• Effectively collaborate with our offshore development team based in India. (You will not be required to work outside of North American time zones) 
• Provide technical mentorship and guidance to engineers within your team and others
• Help your team to improve the technical quality of their work through regular technical design and code reviews
• Solve our business/product needs pragmatically through new custom software, enhancements, bug fixes, or consulting.
• Lead mid-sized development projects from start to finish including technical requirements gathering, data modeling, technology selection, and deployment.
• Understand and participate in the design of customized solutions.
• Make sure coded solutions will function/work within all environments considering all infrastructure differences.
• Actively participating in code reviews.
• Troubleshoot upper environment issues.
• Work on multiple projects simultaneously, and prioritize effectively to meet our delivery expectations.
• Contribute your experience and problem-solving skills to the development of web applications.
• Provide constructive, patient, and informative code reviews to teammates.
• Constantly raise the floor by improving infrastructure and tackling tech debt.
• Help your fellow team members by sharing learnings, mentoring, and providing technical guidance.
• Collaborate with designers, backend developers, project managers, and QA engineers to help build, maintain, and troubleshoot new and existing web applications.

You have:

• Minimum of 8+ years of progressive experience in senior engineering roles
• The equivalent of 15+ years of industry experience
• Expert-level knowledge of:
  • Microsoft .NET technology stack (C#, .NET, ASP.NET, Web APIs, and Microsoft SQL Server)
  • Experience with Typescript and React
  • Git, unit testing(xUnit, NUnit, etc), debugging, profiling, performance monitoring
  • Docker/Kubernetes, Microsoft Azure, ML/NLP, Azure DevOps, SignalR
  • Testing and test frameworks (e.g . Playwright, Jest)
• Extensive experience working in software-as-a-service (SaaS) environments.
• Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable.
• Strong understanding of industry standards and best practices.
• Team leadership and mentoring experience
• Have experience designing and implementing full-stack products or solutions.
• Mastery of the software development lifecycle.

Bonus Points 

• Digital healthcare solutions or healthcare industry experience 
• Experience with design systems is a plus
• Experience with Python 

Interview Process

1. Recruiter Video Screening 
2. Take-home Technical Assignment 
3. VP, Engineering Interview 
4. Team Interviews 
1. Tech Lead Interview
2. Sr. Director, Product Interview

Pay Transparency

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $145,000 - $165,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.  In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. 

#LI-REMOTE  #LoyalHealth We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications.  Don’t let that be why you miss out on this opportunity!  We encourage you to apply if you can demonstrate many of these skills and competencies.    Loyal to our employees   We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun).  Here is what we offer full-time employees:

• Flexible paid time off, sick and personal days
• At least one holiday per month (sometimes, more!)
• Full health, dental, and vision insurance - Loyal pays the premium for all employees!
• One Time Home Office Setup Stipend For Remote & Hybrid Roles
• Monthly Internet Stipend for Remote & Hybrid Roles
• Long term & short term disability 
• 401[k] plan
• 16 Weeks Paid Parental Leave
• 2 Volunteer days per year
• Matching Gift Program
• Participation Grant Program
• Annual Travel/Team Events up to twice per year (post-COVID)

Our Commitment

We believe that the key to Loyal's success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal’s policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at talentacquisition@loyalhealth.com.

E-Verify   This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

COVID-19 Vaccinations

Candidates who will be attending in-person conferences, visiting hospitals, and/or visiting or traveling to a third party location who may have their own specific requirements in place may be required to show proof of being fully vaccinated against COVID-19 before attending. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. If you require a reasonable accommodation, please contact the People Department at people@loyalhealth.com.

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