Staff Software Engineer, Solutions

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

About You

• 10+ years of experience as a backend/or full stack Developer
• Proficient with backend technologies (Python and AWS are assets)
• Strong understanding of distributed cloud systems architecture, serverless computing, and relevant technologies
• Experience leading and managing complex software development projects with autonomy
• Experience working with public APIs to build reliable third-party integrations
• Experience providing mentorship, coaching, and technical leadership to development teams
• Experience designing and implementing scalable, highly available, and resilient software systems.
• Experience with instrumentation and monitoring of distributed systems. Datadog experience is a plus.
• Strong understanding of non-relational databases such as DynamoDB including performance optimization
• Strong communication skills for stakeholders at all levels
• Self-starter, problem solver and strong communicator

Outcomes

• Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
• Be hands-on in building features, solving scaling and reliability challenges 
• Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
• Mentor / coach the team on technical and process improvements and foster collaborative community
• Ensure the team is providing a scalable and maintainable platform for integrations
• Raise the bar for technical excellence with a commitment to quality and reliability

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $152,255 to $210,677 CAD. Actual pay will be determined based on several factors such as …