Staff Software Engineer - Software Infrastructure [United Kingdom]

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Staff Engineer at Olo, you will set quality standards, lead distributed system designs, and collaborate with stakeholders on technical roadmaps. We are looking for a developer productivity focused engineer to help build the development platform that will help make Olo’s application engineers as happy and productive as possible. We want people who are passionate about engineering tooling and productivity.
Reporting to the Software Infrastructure Team Lead, you will help design and build our platform, as well as ensure system reliability, drive process automation, and introduce innovative technologies while acting as a technical advisor to senior leadership. If you’re passionate about engineering productivity and the opportunity to help set the standards and development experience for Olo’s large engineering organization, this is the role for you! 
This position is fully remote and allows you to work from anywhere within the United Kingdom.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence.  Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible to participate in all statutorily required benefits and pension programs.

What You'll Do

• Lead the architecture and implementation of large, strategic initiatives, guiding multiple teams through complex technical challenges and aligning efforts with company-wide goals.
• Provide deep technical mentorship, acting as a go-to expert for engineers at all levels and helping shape the organization's development culture and best practices.
• Take ownership of critical systems' architecture and technology direction, ensuring they are scalable, reliable, and resilient.
• Collaborate with engineering managers, product leaders, and other stakeholders to drive technical roadmaps and influence strategic decisions, balancing innovation with delivery and performance.
• Oversee and ensure the quality of distributed systems, leading efforts to build resilient and performant services.
• Monitor production environments, guiding the team in building and enhancing observability and alerting mechanisms to reduce MTTR and improve system reliability.
• Champion and implement infrastructure automation and CI/CD improvements, ensuring that development and deployment processes are robust, secure, and efficient.
• Play a central role in cross-team and cross-functional initiatives, collaborating with other technical leads and departments to deliver cohesive and integrated solutions across the platform.
• Evaluate and introduce new technologies, assessing their fit for strategic initiatives and leading trial implementations.
• Act as a key technical representative in discussions with senior leadership, effectively communicating complex technical issues and contributing to the overall technology strategy of the organization.

What We'll Expect From You

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience; Master’s Degree preferred
• 12+ years of experience in software engineering, including expertise in Microsoft .NET applications
• Technical Expertise & Leadership: Demonstrates deep technical knowledge across multiple domains (e.g., distributed systems, cloud infrastructure, CI/CD) and provides strong technical leadership, setting the standard for quality and performance
• System Architecture & Design: Advanced expertise in designing scalable, resilient architectures, including microservices, event-driven patterns (e.g., Kafka), and cloud-native deployments (e.g., AWS, Kubernetes/EKS)
• Performance & Resilience Engineering: Skilled in optimizing system performance and reliability using advanced resilience patterns (e.g., circuit breakers, bulkheads) and performance monitoring tools (e.g., Datadog)
• Cloud and Infrastructure Mastery: Proficient in cloud architecture, infrastructure automation, and DevOps practices, leveraging tools like Terraform, Kubernetes, and GitHub Actions to streamline processes and enhance system robustness
• Strategic Collaboration & Influence: Strong cross-team collaboration and strategic influence skills, capable of leading multi-team efforts and aligning technical solutions with broader business goals, ensuring consistency and quality across the platform

About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
Our best estimate of the compensation range for this opportunity is £70,400 - £83,600 annually, depending on the experience you bring. We look forward to discussing your expectations during the interview process. Apply