Staff Software Engineer, Community Support

Seniority Level: Mid-Senior

Location: Remote - Eligible US Locations

About the role and about You:

Are you a talented and motivated Software Engineer looking to make a significant impact at Zwift, both internally and externally? Do you enjoy digging into new and emerging technologies and integrating them with existing tools to solve problems in new ways? Do you thrive in a dynamic environment where your contributions drive measurable business value? If so, we want you on our team at Zwift!

As an experienced technical leader in our software development team, you will be responsible for partnering closely with our Community Support team to design, develop, and launch solutions that will help us provide world-class support to our community of over one million active Zwifters. These Customer Support tools and systems are crucial in ensuring that customers can easily get help on any questions about Zwift, including hardware and subscription purchases to get in the game, and any new products, features, or partnership support in the future. You'll be part of a passionate engineering team with a clear focus on supporting Zwift's customer base and playing a key role in the success of the business, and will work across many of our product, engineering, and infrastructure teams.

Success in this role involves consistently delivering high-quality, maintainable code, and meeting project deadlines. The ideal candidate will effectively collaborate with cross-functional teams, proactively solve complex technical challenges, and continuously seek opportunities for improvement. Additionally, they will contribute to customer satisfaction, take full ownership of their work, bring innovative ideas, and foster positive team dynamics. 

If you’re ready to take your career to the next level, apply today!

What you’ll do:

• Partner closely with stakeholders in Zwift's Community Support organization and related teams to define requirements, build a roadmap, make trade-offs, and deliver end-to-end technical solutions, including the full software development life cycle.
• Identify and recommend improvements in tools and processes which can improve our customers' experience and the efficiency of our Community Support organization.
• Establish a deep understanding of the company's technical architecture and the implications of key technical decisions.
• Write clean, efficient, testable, and maintainable code for both front-end and back-end systems.
• Conduct code reviews and ensure code quality through automated testing (e.g., unit testing, integration testing, and similar).
• Participate in agile development processes, including sprint …