Staff Product Designer (The Leap)

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you thrive on building exceptional user experiences that help people achieve their goals? We’re looking for a Staff Product Designer to join us at The Leap by Thinkific!

As a Staff Product Designer at The Leap, you will play a vital role in defining the user experience to ensure success for both our creators and our business. Working collaboratively with Product and Engineering, you’ll work to shape the direction of our most impactful experiences. Reporting to the Director of Experience Design, you’ll lead by example on the Experience Design team—mentoring, collaborating, and contributing to a culture of design excellence and growth.

Your goal will be to create a best-in-class creator experience on The Leap. Here’s how you’ll accomplish this:

• Design Ownership: Lead end-to-end UX and design for The Leap, from initial concept through launch, ensuring quality and customer focus
• Vision & Strategy: Collaborate with leadership and your team to set a clear UX vision and strategic roadmap, driving product direction and aligning with business goals
• User-Centered Research: Conduct and apply customer research in a scrappy yet effective way, making data-informed design decisions that reflect creators’ needs
• Rapid Prototyping & Testing: Build and test design prototypes quickly to validate concepts, moving seamlessly from high-level strategy to hands-on execution
• Cross-functional Collaboration: Partner closely with product, design, and engineering to solve creator problems, ensuring cohesive, inclusive, and accessible design practices throughout an iterative, agile process

The person we have in mind likely:

• Has 5+ years of experience in a Product or Experience Design role, likely in a startup or fast-paced environment
• Shares a strong portfolio of design work that clearly articulates their role in each project and demonstrates an ability to apply critical thought
• Thrives in ambiguous, entrepreneurial environments and is excellent at balancing speed with strategic design thinking
• Utilizes a hypothesis-driven approach to design, creating and testing assumptions to validate ideas and guide iterative improvements
• Has hands-on experience with both qualitative and quantitative user research methods, leveraging data and insight to both make and measure decisions
• Loves to learn and grow! They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job:

• Familiarity with conversion rate optimization and product-led growth design strategies and patterns
• Knowledge of analytics tools and techniques for tracking and measuring design impact

The recruitment compensation range for this position is $139,000 - $165,000 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.      

What you can expect if you join Thinkific:

👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!

🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.

💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 

💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.

⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 

🍦Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.

💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!

The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People.  We encourage everyone to learn more about the original caretakers of the land that you currently occupy.