Staff Operations Engineer

Why Mozilla?
Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for everyone. 
The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with 60,000+ volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

The Role:

Mozilla is seeking a Staff Operations Engineer who will be responsible for maintaining and improving critical systems vital to the everyday operations of the enterprise! The person in this role will succeed in contributing to others’ success and seeking opportunities to collaborate for the collective benefit. Expectations of work for this position will vary from performing a task to being more involved by mentoring skills. This will be someone who enjoys working with a wide range of technologies, solutions, and experiences, passionately solutions to the immediate needs of the day while keeping an eye on the bigger picture.

What you’ll do:

• Be responsible for a comprehensive Identity Access Management (IAM) system which includes:
• Manage an Auth0 (Okta CIC) IdP Platform
• Support team members with integrations of various third-party OIDC/SAML connections
• Coordinate deployment, configuration, and lifecycle management of various resources and services in GCP and AWS
• Handle issuance of SSL/TLS certificates
• Administrate DNS and IPAM
• Be responsible for backup processes and disaster recovery strategies
• Contribute to all aspects of a project, including but not limited to leading, planning, testing, implementation, monitoring, and maintenance
• Lead multi-functional groups to identify, evaluate, and propose solutions for business problems.
• Function with a customer service mentality, addressing their needs in perspective of the macro outcome
• Roadmap and plan opportunities for continuous improvement
• Document status, process, procedures, etc., transparently, whereas anyone else can …