Staff Business Systems Analyst - Salesforce & LMS

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We are looking for an experienced "solution-minded" business systems analyst who will deliver important projects to lead our top-line growth. The main responsibility of this position will be to work with our partners and lead implementation, enhancements and support our integrations between Salesforce and our Learning Management systems. Additional responsibilities include administration of our LMS applications. You will be reporting to the IT Manager, Learning Management Systems, working as an individual contributor. You'll be responsible for:

• Partner with teams like Zscaler Academy, IT, Revenue Enablement, People & Culture, and GTM to define system roadmaps, strategies, priorities, and the Annual Operating Plan.
• Develop technical requirement documents, process flows, user stories, and system design specifications to guide implementation.
• Analyze data from multiple sources, address inconsistencies, and translate high-level information into actionable details.
• Collaborate with the IT team to enhance systems by configuring Salesforce directly or delivering well-documented design specifications for development.
• Own the solution lifecycle, including gathering requirements, defining metrics, implementing, testing, deploying, and monitoring functionalities.

What We're Looking for (Minimum Qualifications)

• Minimum of 8 years of experience as a business systems analyst/implementation consultant/solutions architect supporting Salesforce and associated applications
• Knowledge of E2E Learning management processes for a business-critical SaaS technology company and experience working in an Agile Scrum model.
• Experience designing and delivering large scale, technically complex solutions on LMS, Salesforce and associated ecosystem

What Will Make You Stand Out (Preferred Qualifications)

• Ability to quickly learn and adapt to new technologies, especially AI-related tools, with strong analytical and investigative skills.
• Experience researching software issues and functionalities, with a preference for Salesforce certifications.
• Have experience supporting/working on LMS applications including Skilljar, Litmos, Cornerstone, etc.

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#LI-Remote

This role offers remote work option

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.