Sr. UX Researcher - ArcGIS Online

Overview

As a Sr. UX Researcher, you’ll collaborate with researchers, designers, product managers, engineers, and domain experts to conduct impactful foundational and directional research for ArcGIS Online. Your research will directly influence how people use this SaaS product to accelerate their journey to geospatial insights and tackle the world's most complex geographical challenges.

Responsibilities

• Lead exploratory and evaluative research projects using a variety of methodologies to drive the innovation and incremental improvement of web-based geospatial software
• Partner with product and design leadership to develop a research roadmap and collaborate with design, engineering, and management stakeholders across the lifecycle of research projects
• Draw on multiple sources and types of data to identify and answer research questions, including qualitative and quantitative user research data, analytics, customer satisfaction surveys, tech support logs, and more
• Take an inclusive approach to research and design, ensuring our participants, data, and recommendations reflect the diverse settings and backgrounds of our users
• Contribute to internal processes that bolster the rigor, speed, and scalability of research, including mentoring and training designers and others to improve their research abilities
• Be a human-centered research and design advocate-have an expert opinion, use your voice, and share your knowledge internally and externally through talks and publications

Requirements

• 5+ years of experience conducting and leading user experience research on enterprise software products
• Expert-level knowledge of qualitative, participatory, and mixed-method research methodologies and their execution across remote, in-person, moderated, and unmoderated formats
• Expert-level knowledge of design patterns and common usability challenges for web software or data-focused applications
• Demonstrated knowledge of research strategies and design considerations for complex enterprise software
• Eagerness to learn ArcGIS software and understand the field of GIS
• Experience recruiting participants from specialized B2B audiences, international users, and people with disabilities
• Understanding of the practical and ethical considerations surrounding informed consent, user privacy, data management, and participant representation
• A holistic and collaborative approach to defining and solving problems and the ability to triangulate insights across varied sources of evidence
• Proactive approach to engaging with internal subject matter experts to inform product understanding and research projects
• A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
• Outstanding written and verbal communication and presentation skills as well as the ability to make complex ideas easily understandable and actionable
• Strong …