Sr. UX Designer, Specialist 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Frontline Experience Design Team is a collaborative, in-house design team, concepting and prototyping the best ideas and experiences into accessible designs for our employees. We transform customer service and sales through research, innovation, empathetic design, and operational efficiency. We work with Comcast customer service agents, retail store associates, and technicians to help them deliver best-in-class experiences. You will have access to best-in-class customer insights, industry experts, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse design group with countless opportunities to evolve your design skillset.

You live and breathe good design. The Sr. UX Designer will have a hands-on role in the design of our customer service, retail, and inbound sales experiences. You’ll help shape product benefits around user needs to create engaging and intuitive user interfaces with sales and customer satisfaction-driven results. As part of your day-to-day, you’ll collaborate with teams that include customer experience (CX), operational functions, product, engineering, sales, content strategy, and research. You’ll help drive the delivery of digital applications with outstanding user experience by applying elegant design solutions. Your passion for great user experience is contagious.

Along the way, you'll have the opportunity to grow personally and professionally working at a Fortune 50 company to create a lasting impact on a new business and service that customers use and love every day.

Job Description

Core Responsibilities 

• Specializes in user experience design (UXD).  
• Be a technical genius using Figma, including working with design system libraries, components and properties, design annotation, change tracking, file organization, branching, and other Figma functionality as required. 

• Works independently with minimal supervision while demonstrating the ability to lead projects and initiatives autonomously.  

• Executes UI designs as part of a multi-disciplinary team.  

• Independently partners with Product and Engineering teams to design and prototype user interactions for web, mobile, and other digital delivery platforms.  

• Designs the variations of new and existing user experiences in our product. 

• Takes responsibility for the user interface: identify problems, propose solutions, recommend implementations, and execute UI solutions to improve the user experience.  

• Has a broad experience and a deep understanding of customers to recommend UI features that solve customer needs.  

• Delivers high-quality work on tight schedules in a dynamic, agile product environment.  

• Produces interactive prototypes for internal experimentation and usability testing while making design decisions based on UX research. 

• Supports, communicates, course-corrects, and revises throughout the development phase, partnering closely with the development team to ensure successful feature launches.  

• Maintains a critical eye and an obsessive attention to detail.  

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Excels working in an ambiguous design environment.  

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.  

• Other duties and responsibilities as assigned.  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

National Pay Range: $77,862.91 USD-$182,491.20 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Apply