Sr. User Experience Researcher

Job Description

• Are you passionate about creating positive user experiences?  
• Are you an authority in designing and delivering usable services and applications? 
• Are you a whiz at user research and usability studies? 
• Would you like to work for a company whose mission it is to make the world safer, healthier and more efficient through information technology, engineering, and science?  

You are a user experience researcher that enjoys making applications, services, and processes simple. You are familiar with usability and user experience principles and can apply them to technical topics. You have experience conducting user research and usability studies. Areas such as accessibility, logistics management, infrastructure, and mobility, are familiar to you. As an individual contributor, you will work with a geographically dispersed team of project managers, service lifecycle managers, executives, UX designers and engineers to support the design of forms, applications, services, and systems. 

Primary Responsibilities

• Evaluate new and existing interfaces, forms and applications that support customer processes, make recommendations and implement solutions to improve the user experience.  
• Conduct usability studies, user research and testing on existing and new applications. 
• Analyze user feedback and activity to iterate and enhance the user experience of products.  
• Collaborate with designers, developers, and stakeholders to create user-friendly applications. 
• Create written findings reports around user research and best practices justifying recommendations and design decisions for upper-level leadership and present in large client settings. 
• Design and develop wireframes using industry-standard tools. 
• Focus on improving and growing the user experience function, including but not limited to developing templates, a methodology, personas, and processes. 

We are looking for someone who is a critical thinker and a self-starter. You can jump in and identify problems and corresponding solutions without explicit directions, and you can find creative ways to solve problems. You are a team player who can win over the hearts and minds of stakeholders. You maintain a positive attitude and are a standout colleague. A keen eye for details is required. If you are passionate about developing impactful user experiences, we have the role for you.

Basic Qualifications

• Bachelor's degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. 
• Experience as a UX Designer, Usability Analyst, User Researcher, or similar role. 
• Strong background of customer service and working with multi-functional teams. 
• Ability to work independently and manage multiple research projects simultaneously.  
• Strong understanding of user-centered design principles and best practices. 
• Expertise …