Sr. Underwriting Support Specialist

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Division: Property

Reports to: EVP, Underwriting Management

Travel: 0-15%

Work Environment: Remote

Salary Range: $90,000-$120,000

Role overview:

DUAL North America, Inc. is seeking a motivated individual for the role of

The successful candidate will work closely with the EVP of Underwriting Management– Property to provide best-in-class underwriting support to all Property LOB Teams and their leaders.

Role responsibilites:

• Assist with the completion and reporting of projects for the Property segment, using Jira tracking system

• Assist with carrier underwriting audits, including the coordination of providing system access

• Assist with internal audit/peer review process for each LOB

• Collaborate with Risk Management on all audits and other risk-related requirements

• Assist with due diligence requests from carrier partners on contract renewals

• Assist with compliance requests from carrier partners and collaborate with Claims, UW Operations and other departments as needed, depending on the original request

• Assist with the development and maintenance of UW guidelines and LOAs

• Assist with the development and maintenance of policy language forms libraries, including collaboration with carrier partners for successful approval of new or revised forms

• Conduct system and rater testing, in conjunction with the LOB

• Provide system tutorials for auditors and carrier visitors

• Participate in the system issue prioritization process in collaboration with IT and Property System Development Teams

• Assist with the development of formal procedural documents as needed

• Serve as a liaison to UW Operations, providing guidance on policy issuance, SLA audits with carriers and state bulletins

• Serve as a liaison between the Chief Property Officer and other departments within the company

• Assist with the ownership and management of DUAL University – Property for sharing of information

• Assist with the development and implementation of underwriting support practices and procedures to improve efficiency and effectiveness of each Property LOB

• Assist with other tasks and projects as assigned

Key requirements:

• A Bachelor's degree or equivalent amount of market experience is required

• A minimum of 3 years Underwriting experience preferred

• Exceptional organizational and time management skills with the ability to manage multiple tasks and projects simultaneously

• The ability to demonstrate critical thinking, decision making, and problem-solving skills in a fast-paced environment

• The ability to travel a minimum of 0-15% of the time is anticipated

• Excellent communication skills, both written and verbal, with the ability to effectively communicate with internal cross-functional teams, external carrier partners and intermediaries

• Strong analytical and problem-solving skills, with the ability to identify potential issues and develop sound solutions to prevent future recurrences

• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint – Knowledge of SharePoint is a plus

• Experience working with insurance-specific platforms and systems

• The ability to work independently and as part of a team, with a strong work ethic and attention to detail

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.