Sr. Test Operations Analyst I

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Sr Test Operations Analyst role supports the Systems Integration & Test team by defining, tracking, and reporting on Key Performance Indicators (KPIs) related to tester efficiency, productivity, and effectiveness. This position works closely with management to generate insights and weekly reports using tools such as Jira, Confluence, and Microsoft Power BI. Responsibilities include identifying areas for improvement and providing analytical support to help managers proactively address challenges.

• Collaborate with leadership to define and establish KPIs and metrics for assessing tester productivity and effectiveness.
• Set up, maintain, and optimize dashboards in Jira and Confluence to track tester performance against established KPIs.
• Creates interactive dashboards and data reports following a disciplined development process. 
• Regularly analyze data, produce weekly performance reports, and highlight trends or potential problem areas.
• Work with managers to interpret productivity data and develop action plans for addressing inefficiencies or bottlenecks.
• Trains cross-functional stakeholders on data use and access.   
• Continuously refine metrics and reporting mechanisms to ensure clarity, accuracy, and relevance to organizational goals.
• Provide proactive insights and recommendations based on performance data.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

YOU’RE AWESOME AT:

• Expertise with Jira, Confluence, MS Power BI and reporting tools to track and analyze productivity data.
• Experience creating interactive dashboards using tools like Power BI and Tableau. 
• Strong analytical and problem-solving skills.
• Exceptional organizational and communication abilities.
• Proven capability to collaborate with technical and managerial teams to drive process improvements.

EXTRA AWESOME:

• B.S. in a quantitative discipline such as Computer Science, Statistics, Information Technology, or a related field.
• 3+ years of experience as data and operations analyst in test operations, quality assurance, or a similar analytical role.

WHAT’S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

COMPENSATION & BENEFITS:

The starting base pay range for this position is $95,800 - $125,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a thorough screening process comprised of a drug test (excluding Marijuana) and background check, which includes a review of criminal history information.  Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position, please share!

If you are applying for this job and live in California, please read Tandem’s CCPA Notice: https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

#LI-KT1 #LI-Remote  

SPONSORSHIP: 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.