Sr. Technical Writer

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

We’re seeking a Senior Technical Writer to produce clear, crisp, and engaging technical documentation. In this role, you’ll work independently to create and maintain high-quality content that ensures a seamless user experience. Collaborating with cross-functional teams, you’ll help shape the documentation strategy, refine processes, and keep content up to date while adhering to established standards and style guides. If you’re detail-oriented, proactive, and passionate about simplifying complex information, this is your role!

Key Responsibilities

• With limited supervision, develop accurate and comprehensive technical documentation, including administration guides, deployment guides, and release notes.
• Contribute to maintaining documentation standards, style guides, and templates to ensure consistency and quality in technical content.
• Collaborate with software engineers, product managers, and UX designers to gather information and ensure that documentation reflects product updates and functional changes.
• Review and edit documentation for clarity, coherence, grammar, and adherence to standards. Incorporate feedback and provide actionable comments to peers.
• Manage and maintain content repositories, ensuring all content is up-to-date and reflects the latest product features and updates.
• Assist in refining content development processes to improve workflow efficiency and documentation delivery.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Computer Science, or equivalent field experience.
• 5+ years of experience in technical writing, preferably for software or complex technical products.
• Proficient in using authoring tools, content management systems (CMS), and documentation tools (experience with DITA is required).
• Ability to work in a fast-paced, deadline-driven environment, coordinating with cross-functional teams.
• Strong written and verbal communication skills, emphasizing clarity and attention to detail.
• Familiarity with software development methodologies and technical writing best practices.
• Able to adapt to changing requirements and work autonomously with limited guidance.
• Strong problem-solving and critical-thinking skills.

$105,000 - $135,000 + benefits

ABOUT EXTRAHOP 

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity. 

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. 

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us?   #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote