Sr. Technical Program Manager

About the team

The AI organization at Zillow is at the forefront of redefining the real estate industry by helping millions of people use AI technologies to find their next home! We strive to redefine the home shopping and transaction experience by providing an always-on assistant that integrates deep user insights and sophisticated reasoning. By embedding domain knowledge and specialized expertise in these assistants, we empower home buyers and real estate professionals to gain efficiency while maintaining Zillow's competitive edge. This lean, customer-focused team comprises scientists and engineers working together to deliver a fabulous customer experience. We truly believe in accountability, collaboration, and clarity.

About the role

Zillow is looking for a Senior Technical Program Manager on the AI team to help drive the roadmap of sophisticated LLM and Multimodal core tech and product experiences. This role will directly report to our distinguished scientist who leads a few ambiguous AI initiatives, will be responsible for coordinating with the corresponding engineering, product, and design teams, meanwhile help cultivate teamwork across different engineering teams!

As a Senior Technical Program Manager on the AI Team, you will:

• Help define the technical roadmap, managing multiple AI programs from concept to production.

• Set up and complete meeting routines to ensure program success (e.g. Agentic AI Scrum of Scrums, Sprint demos, etc).

• Coordinate with product team and define science fused product planning and roadmap.

• Oversee Agentic AI Rhythm of Business to optimize ROI on time the PEMD group spends in meetings.

• Drive the transition from early-stage exploration or novel experiences into scalable prototypes with well-defined achievements for launch.

• Ensure the success of new LLM and Multimodal AI tech properly shipped to the products.

• Engage with design partners to provide guidance and identify emerging opportunities to convert design ideas into product experiences our customers love.

• Establish evaluation frameworks for measuring the impact of LLM models and iterate based on findings; additionally, partner with data scientists to scale experimentation, automate feedback loops, and optimize models for performance and efficiency.

• Assist the team in sharing updates with collaborators through asynchronous communications, covering project progress and the quarterly Agentic AI newsletter.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of technical product or program management experience.
• Master’s Degree or equivalent experience in Computer Science, Electrical Engineering, or a related field with solid knowledge of innovative LLM, multimodal, voice agent.
• Strong product sense, especially in bringing to bear AI to transform the user experience.
• Have the passion and strong desire to incorporate brand-new AI tech into existing products or build innovative feature sets for end users.
• Experience working with engineering and AI teams for developing dialogue systems capable of longer, natural conversations, multi-step reasoning, context-rich decision-making.
• Experience deploying and scaling AI products and services capable of handling hundreds of millions of daily interactions with high availability, low latency, and robust fault tolerance.
• Strong communication skills - you will be aligning Engineering, Science, Product, and Design while also updating leadership and collaborators on business impact, tradeoffs, and new technologies.
• Ability to clearly communicate complex technical concepts to non-technical teams.
• Proven track record to manage sophisticated, cross-functional projects from inception to completion, with a focus on delivering high-quality results on time. Experience in managing timelines, resources, and collaborators while maintaining alignment with business goals.
• Good at writing, and comfortable with drafting proposals, requirements etc.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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