Sr. Specialist Product Training Compliance

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our mission is to restore health and enhance quality of life by designing and delivering device and management solutions for treating structural heart disease. We aim to lead the markets we serve by ensuring our solutions provide superior benefit/risk profiles compared to existing standards of care.

What You’ll Work On

The Sr. Specialist Product Training Compliance supports and provides leadership to the Structural Heart (SH) Global Training and Education team by defining technical and operational requirements that drive training processes and the Learning Management System (Mentor) for field teams, physicians, and healthcare professionals (HCPs).  Responsibilities include developing, implementing, and maintaining quality management systems to ensure compliance with industry standards and regulatory requirements. This role involves supporting continuous improvement initiatives, conducting audits, and collaborating with cross-functional teams to drive continuous improvement in product and process quality. This role contributes to developing global technical strategies and solutions through cross-functional collaboration, ensuring compliance with quality standards, and building efficient, repeatable processes to maintain quality across SH product lines.

Strategic Thinking

• Assist in the development and execution of technical strategies to manage training records through Mentor.
• Support the implementation of technology solutions to automate business processes, enhance compliance, and optimize training infrastructure.
• Perform process analysis and process mapping to identify opportunities and development of comprehensive, streamlined processes and tools that align with organizational goals and ensure compliance with regulatory requirements in a controlled environment.

Business Acumen

• Integrate compliant quality systems and training records management within Mentor and other interdependent technologies.
• Develop solutions that ensure compliance while balancing technology use and resource management.
• Adhere to all relevant quality policies and procedures to maintain high standards.

Cross-functional Teamwork

• Collaborate with global stakeholders across the US, EMEA, APAC, and CALA to identify technical needs and implement process solutions.
• Lead or support cross-functional teams and projects focused on technical solutions for training compliance.

Interpersonal Skills

• Work closely with stakeholders to align on training infrastructure solutions and develop shared understanding.
• Foster a high-performance culture with strong accountability through collaboration and engagement.

Compliance

• Ensure alignment with corporate and divisional policies and maintain compliance with global quality system requirements.
• Analyze quality data and metrics to identify trends and areas for improvement.
• Prepare and present quality reports to management and stakeholders.
• Support the development of strategies for training infrastructure and ensure compliance with data management policies.
• Coordinate/facilitate meetings and/or communicate cross-functionally to develop solid solutions to CAPA activities.
• Manage CAPA projects and tasks.

Communication

• Provide concise updates to stakeholders and leadership on technical solutions and project progress.
• Develop reporting tools and systems to enhance visibility and management of training activities.
• Manage interdependencies and change management across SH product lines and functions.

Training and Support

• Act as a subject matter expert for business process and technical solutions supporting the training infrastructure.
• Ensure timely and effective resolution of customer complaints and non-conformances.

Relationship Management

• Build and maintain strong relationships with internal teams and external partners at all levels of the organization.

Required Qualifications:

• Bachelor’s Degree (BA/BS) or equivalent experience, preferably in business, information systems, or a discipline closely related to the client area served.
• Minimum 5 years overall experience, including project management, business, and process experience.
• Strong interpersonal and communication skills.
• Excellent planning and organizational skills.
• Proficiency in multiple computer-based tools and software programs such as Word, PowerPoint, Excel, Visio, MS Project, SharePoint.
• Experience working with Microsoft Power Platform Tools such as Power Apps, Power Automate, Forms, and Power BI.
• Experience with Medical Device Learning Management System(s).
• Knowledge of quality system regulations and the application of regulations within quality systems.
• Experience working with IT systems development projects.
• Experience working in global teams.
• Proven ability to lead and manage quality improvement projects.
• Experience in business process development and improvement and reporting strategies.
• CAPA work experience in Product Training environment.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on X @AbbottNews.

     

The base pay for this position is

$95,000.00 – $190,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Support & Administration

     

DIVISION:

SH Structural Heart

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Apply