Sr. Solution Architect

About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service. 

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

• Lead technical discussions and provide industry best practices for merchant partners that include leading brands and household names in the retail, manufacturing, and consumer products spaces
• Design solutions that elegantly integrate Extend with merchants’ existing technical infrastructure including eCommerce, POS, OMS, and ERP systems
• Support merchant teams during each stage of the onboarding process, including business requirements gathering and product fit-gap analysis
• Perform software demonstrations and technology presentations
• Work directly with the product engineering and revenue leadership to design best-in-class solutions for unique technical challenges
• Be a driver of innovation within the team, the company, and with our merchant partners, by looking for better ways to do the work we do, automate our integrations, and build tools
• Contribute to enablement efforts to ensure internal team growth of domain expertise

• 7+ years of experience in technical solution architecting or technical solution engineering role
• 7+ years of customer-facing experience in a technology, consulting, or financial services company
• Strong experience working with Mid-Market and Enterprise merchants
• Strong experience in developing and demonstrating solution capabilities and value
• Experience working with eCommerce and ERP platforms
• Experience with Javascript, HTML, CSS, and RESTful Integrations
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
• Ability to clearly explain technical concepts and solutions to merchants
• Ability to take ownership of work products from end-to-end
• Excellent communication and analytical skills