Sr. Software Engineer

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables Managed Service Providers (MSPs) to harness unparalleled automation and efficiency.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

• Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  
• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range: $120k - $168k (Targeting midpoint of $144k)  - Adjustable to Canadian market ranges
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: The Syncro agent is deployed to over 2 million endpoints across the Windows and Mac ecosystem.  The agent monitors and manages the OS including managing patching updates, monitoring OS level activity such as hard drive space, RAM, CPU, etc, and communicating real time with Syncro’s cloud platform. The Sr. Software Engineer at Syncro would design, develop, troubleshoot and debug remotely this Windows/Mac Desktop Agent and its communication to Syncro’s Cloud application and platform. This includes developing new components and features, shared libraries, and APIs for our Desktop Agent. This role has some leadership-like characteristics, with duties including: leading projects from start to finish, mentoring other team members, proposing architectural solutions, and exploring new technologies, frameworks and standards for possible team adoption. You will be working 100% remotely.

What You’ll Be Doing:

• Design and develop a robust .NET desktop agent deployed to over 2 million endpoints using foundational engineering principles by incorporating your skills within the Microsoft and Mac ecosystems.
• Produce clean code that is readable, testable and generally in adherence with object oriented principles 
• Collaborate with cross-functional teams to understand product requirements and ensure seamless integration with existing systems.
• Optimize agent performance and resource utilization to minimize system impact.
• Troubleshoot and resolve technical issues related to the agent's functionality.
• Stay updated on the latest .NET technologies, frameworks, and industry trends.
• Contribute to the development of technical documentation and knowledge base articles.
• Produce effective test automation to help ensure that our CI/CD pipeline maintains a high level of quality enabling rapid deployment to millions of desktops.
• Serve as a role model to more junior engineers helping them grow and continue to develop their skill sets
• Define and set the strategy for the future of our Windows / Mac Desktop Agent.

Must have skills:

• Strong proficiency in .NET development, including C# and the .NET Framework/Core.
• Experience with desktop application development.
• Familiarity with version control systems (e.g., Git).
• Experience with monitoring remote Windows/Mac Applications.
• Experience deploying software to millions of endpoints across the globe
• Strong communication and interpersonal skills.
• Proven ability to write simple, readable, testable and efficient code.
• Mastery in an object oriented design using programming languages such as, C#, Java, Golang, etc.
• Experience with relational database systems such as PostgreSQL, MySQL or Microsoft SQL Server and non-relational systems such as DynamoDB, MongoDB, etc..
• Experience with web communication protocols such as REST, gRPC or SOAP

Nice to have skills:

• Experience with Windows management instrumentation.
• Experience with automated application builds through CI/CD pipelines
• Experience with network discovery capabilities using tools like nmap.
• Experience with distributed software design techniques and patterns such as message queues for asynchronous communication, CQRS and event driven design 
• Experience with Microsoft’s Graph API 
• Experience with leveraging external APIs
• Experience with Amazon Web Services
• Experience with Kubernetes (Helm)
• Experience with Terraform
• Experience with SideKiq
• Experience with Redis
• Experience with Ruby & Ruby on Rails
• Knowledge of any of the following::
• AWS IoT
• AWS EKS
• React Native
• WPF
• YAML; CI
• Python
• Linux application development
• Linux system administration

If you are a passionate .NET developer with a strong drive to create high-quality desktop applications, we encourage you to apply.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial call with HR
• Interview with Manager
• Take home project
• Technical Panel Interview
• Interview with CTO

All interviews will be done through Zoom

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.