Sr. Software Application Specialist (Strategic Projects Team) - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The West Strategic Project Team partners with the most intricate and high-profile clients across the Western US, ranging from Texas to Washington and California, along with all states in between. As an integral part of Motorola's Software Deployment business, we thrive on innovation, bringing fresh ideas and unique insights into every conversation. We execute with unwavering integrity, working collaboratively across various facets of our organization to deliver solutions that exceed expectations. We specialize in implementing complex ecosystems for some of the region's largest and most complex software deployments.

Our team seeks intellectually curious experts who are passionate about outcomes and creatively Solving for Safer. We value those who embrace change and drive its progress forward, contributing to the development of innovative solutions that enhance our clients' concepts.

Job Description

The Software Application Specialist will manage the deployment processes of Motorola’s public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of the software applications.

Key Responsibilities:

• Function as a Subject Matter and Deployment Expert (SME) focused on one area of the software suite (Computer Aided Dispatch /Mobile Data Computer Software or Records Management System Software).

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.

• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission-critical software solutions to address identified needs and optimize operational efficiency.

• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.

• Training Development and Orientation: Design, develop, and deliver training curricula, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.

• User Acceptance Testing (UAT) Facilitation: Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.

• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.

• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.

• Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

Qualifications:

• Proven experience in public safety software integration and deployment processes.

• Strong analytical skills with a robust understanding of business processes.

• Excellent communication and interpersonal skills to engage effectively with stakeholders.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Proficiency in creating documentation, presentations, and spreadsheets.

This position is critical for ensuring the successful deployment and optimization of our software solutions within public safety agencies, contributing to our mission of enhancing safety and operational efficiency.

What we are looking for: 

• Preferred Bachelor’s degree in Information Technology, Project Management, Engineering or related field or 3 Years of experience in a public safety Information technology field.

• 3-5 years of IT Business applications or similar related experience, with a preference for experience in computer-aided dispatch, law records management software, and field-based applications.

• Previous experience as a Business Analyst or Application Specialist in medium to large-sized organizations.

• Proven ability to maintain high-quality documentation and present technical solutions effectively.

• Strong problem-solving skills and the ability to resolve complex issues positively and professionally.

• Excellent organizational and time management skills, with the ability to prioritize multiple projects simultaneously.

• Experience in Business Process Re-engineering related to software applications for business purposes.

• A passion for delivering world-class customer experiences.

• Familiarity with Windows-based Operating Systems, Microsoft SQL Server Reporting Service (SSRS), intermediate XML knowledge, and Google Docs/Sheets.

• Knowledge of software deployment methodologies and quality processes.

• Ability to collaborate with various teams and report progress or risks to senior management.

• Excellent communication and interpersonal skills.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives. 

Please note that this position may involve working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and will require passing a stringent fingerprint background check administered by Motorola Solutions’ customers.

Note: This position is a remote position and candidates can be located anywhere in the US. However, due to travel and the working schedule, it is extremely preferred that candidates reside in the Western United States (California preferred).

Salary Range: $110,000 - $120,000 per year.

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Basic Requirements

• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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