Sr. Site Reliability Engineer

About AKASA
AKASA is the preeminent provider of generative AI solutions for the healthcare revenue cycle. The company has raised more than $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures. 
Named one of the fastest-growing GenAI startups to watch by AIM Research, we’re solving the biggest challenges in the financial infrastructure of healthcare. Transaction volume through the AKASA Platform has grown consistently, with a ~2.5x year-over-year increase in the last year. The AKASA customer base represents more than $90B in net patient revenue and includes the most innovative health systems in the country, like Stanford and Johns Hopkins.    
Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our CEO was ranked among the “Top 50 Healthcare Technology CEOs” by the Healthcare Technology Report. We have been recognized as one of “America’s Best Startup Employers” by Forbes, “Most Innovative Digital Health Startups” by CB Insights, “Best Companies for Remote Workers” by Quartz, and “Best Places to Work” by Fortune, Modern Healthcare, and Built-In, along with being certified as a “Great Place to Work” for the past four years in a row. 
Learn more at www.AKASA.com.  
We are building the future of healthcare with AI. Everyone is welcome. As an inclusive workplace, we are committed to building an environment where our employees are comfortable bringing their authentic selves to work.  
Join us!
About the Role In this role, you will work closely with both Infrastructure and Platform team members to integrate best practice monitoring into our applications. Your focus will be on developing high-quality runbooks for incident management, ensuring that our response procedures are efficient and effective. You will be responsible for building high-quality visualizations and meaningful alerting systems that provide clear, actionable insights into system performance and health. As an SRE, you will manage and optimize our infrastructure using tools like Terraform, GitHub CI/CD, and Kubernetes. You will respond to incidents, troubleshoot production issues across the entire stack, and implement automation to streamline operational processes. Your role will involve designing and maintaining core infrastructure to support our users, ensuring our SaaS products run smoothly and efficiently. Additionally, you will be proactive in identifying potential issues before they become outages, leveraging your expertise in telemetry data collection, querying, and monitoring using tools such as Grafana, Prometheus/Mimir, OpenSearch, and Sentry. You will collaborate with …