Sr. ServiceNOW Developer

ICF International seeks an experienced Sr. ServiceNOW Developer to work with a skilled and motivated team of professionals on a high-visibility Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) cyber security program. The Developer will support a highly skilled technical team, provide technical direction and serve as a ServiceNow Subject Matter Expert (SME). This member will also serve as the thought leader and visionary for the clients and stakeholders, communicating successfully the vision that will best serve the client, while leveraging ServiceNow. Will work to maintain a mission critical, situational web application for both planning and execution functions that enables unified logistics planning, provisioning, scheduling and cost tracking actions and mobility surrounding protective, investigative, training or administrative events. 

 

This work is hybrid with the expectation of a minimum of two/days week supporting the program at a partner’s office in Fairfax, VA and the remainder of the week teleworking. 

 

What You Will Be Doing: 

• Responsible for leading/supporting the technical team, providing technical direction and serving as the ServiceNow Subject Matter Expert (SME) 

• Identify and mitigate development and technical risks by providing research, design ideas, ServiceNow best practices, and actual contributions to the development 

• Design and update Service Portal front end components 

• Work with the clients to shape the technical direction, provide an understanding of the advantages and disadvantages to various technical approaches 

• Perform production deployment tasks in preparation for monthly releases 

• Possess expert knowledge and experience in ServiceNow 

 

What You Must Have: 

• Due to the nature of the contract requirements, US citizenship and successful passing of ICF background check is required prior to beginning work. In addition, candidates must have the ability to obtain and maintain a DHS CISA EOD/Public Trust clearance 

• Bachelor’s degree (8+ years of experience in lieu of formal degree) and 5+ years of experience of ServiceNow development 

• 5+ years of experience with JavaScript 

• Great attention to detail, excellent organizational skills, and commitment to high quality is a must 

• Excellent written and verbal communication skills; ability to interact with all levels of management 

• Must have an eagerness to pick up technical concepts and details related to the program 

• Must be able to successfully manage workload for multiple work-streams and report to management on different teams 

 

Preferred Qualifications: 

• Prior experience in information technology, contracting or other related fields 

• Experience with Agile development concepts or an interest to learn 

• Experience in cybersecurity 

• Experience with testing/or requirements development 

• An aspiration to be a perpetual learner is highly desirable 

• Experience with project coordination and administration 

• Experience with Jira and/or Confluence 

• Experience on complex work assignments in matrixed organizations 

• Exposure to or general knowledge of CISA’s Continuous Diagnostics and Mitigation Program (CDM) 

• Prior experience working for/on federal client site. 

• ServiceNow certifications (System Administration, Application Development, Implementation). 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$105,353.00 - $179,101.00

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