Sr. Service Logistic Planner, Service Logistics

Sr. Service Logistic Planner, Service Logistics Harmonic is the industry leader in virtualized broadband and video delivery solutions, enabling media companies and service providers to deliver premium broadband, video streaming and broadcast services to consumers globally. At the forefront of innovation, Harmonic  simplifies streaming through advanced cloud and software-as-a-service offerings, as well as accelerates the deployment of next-generation gigabit broadband services.   To learn more, go to “About Harmonic”.  Role Description This Sr. Service Planner role is part of our Operations organization, integrated into a team of customer service logistics personnel that support Harmonic’s Video and Broadband business.  You will report to Sr. Manager, Service Operations. You will be based in San Jose (preferred) or anywhere in the US remotely. Location Hybrid in San Jose and remote anywhere else in the US. What you will be doing: 

• Within the US Service Logistics team, you will ensure daily RMA backlog orders fulfilment in accordance with the Customer Service Level Agreements.
• You will coordinate repair portfolio with our internal facility and with our different vendors/partners, including the weekly management of priorities.
• You will ensure to maintain the appropriate level of spare parts in inventory and manage stock replenishment in our Global Service depot network.
• You will manage, in collaboration with planners, timely faulty unit returns (Reverse Logistics) from customers to factories/service depots for all Harmonic products (Worldwide role).
• Analyzing data coming from Oracle Cloud, SFDC and external sources will be essential.
• Perform analysis for cost, last time buys, claims, and inventory reconciliation.
• Initiate and manage work orders to completion.
• For all those missions, you will interface with Technical Support, Operations, Finance, Product Management and Sales. You will work externally with our Contract Manufacturer, hubs, warehouses, and repair partners. Product knowledge will range from full systems to field spare parts.

 What you should have: 

• Multitasking, team oriented, experience working in a fast-paced high-tech environment and customer focused.
• Excellent excel and data management skills and attention to detail is required.
• Communication and coordination with our global technical teams, peers around the globe and partners.
• A hunger for knowledge, a willingness to learn, strong analytical and planning skills.
• Emphasis on customer care and global logistics coordination.
• A customer service approach to helping people solve problems.
• A systems understanding, to navigate systems such as Oracle and Salesforce.
• Experience in working with Suppliers such as service providers and repair depots both on and offshore.
• We have a global team, so the ability to connect with a diverse group of different cultures is necessary.
• Education: BA
• Experience: 5-10 years in a Service Logistics Planner role.
• System experience with Oracle Cloud, SFDC and QlikSense is a plus.

 Pay & Benefits    For this role, the estimated base salary is $80,000 - $125,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.    Diversity, Equality, and & Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business  for the benefit of our employees, business partners and shareholders.   Additional Equal Opportunity statement  Harmonic is an equal opportunity employer.  Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com  For more information, please see links below: OFCCP Posters Landing Page  Know Your Rights  Pay Transparency   #LI-Remote
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