Sr. Security Advisor, Falcon Complete - ENT (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Falcon Complete Sr. Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What You'll Do:

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

• Provide Falcon Complete customers with recommendations that align to improved security.

• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.

• Develop and provide customers with service reports and stats as requested.

• Partner with internal teams to ensure customer satisfaction.

• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues. 

What You'll Need:

• 5+ years in Cybersecurity focused role.

• Experience working with Enterprise level customers

• Customer empathy and ability to guide customers towards desired outcome.

• Excellent customer-facing communication skills including verbal and written.

• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

• Adept in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge of threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

Bonus Points:

• Incident Management and CSIRT operation

• Change Management

• Malicious Code: Detection and Response

• Audit, …