Sr Salesforce Support Engineer
Canada
Job ID 25-358 Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Envision yourself at Barracuda
- This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
- Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
- Accountable for the system UAT testing of new / updated sales processes & functionality before itis released to the sales team.
- Monitor Support queue and bringing to Development team for any repetitive issues /bugs
- Able to Work independently on Kanban releases (Maintenance) alongside Support .
- Comprehending user raised bugs and Support Salesforce in day to day operations
- Maintain Salesforce system
- Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
- Reporting Repetitive issues to Development
- Preferred Bachelor degree in IT, CIS or Computer science
- Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
- Technical background as a developer in the Salesforce.com platform required
- Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
- Experience with the configuration of Salesforce/ CPQ
- Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger
Job Profile
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Equity options Internal mobility Voice your opinion
Tasks- Maintain Salesforce system
- Monitor support queue
- Provide sales support
- System UAT testing
Apex Custom Objects Flow Force.com Process Builders Sales Salesforce Salesforce CPQ Triggers
Experience5-7 years
EducationBachelor's CIS Computer Science IT
CertificationsSalesforce Admin Certification Salesforce Platform Developer
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8
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