Sr. Project Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Project Manager will be responsible for expertly leading and driving process, technology, and operational efficiency projects for cross-functional teams and in direct alignment with Teladoc Health's growth and business transformation journey.

The candidate will be personable, proactive, open to learning, collaborate well with others and have a positive attitude.

Essential Duties and Responsibilities

• Gain a complete understanding of Teladoc Health Business Transformation programs, goals, objectives, stakeholders, and approach.

• Lead strategic planning for new projects and maintain existing programs from operational perspective.  Build and lead teams, where applicable, to execute upon planned work.

• Provide mentorship and guidance to other project managers on the EPMO team.

• Learn and promote Enterprise PMO standard frameworks & tools; hold project team members accountable for applying learned knowledge and skills in projects and programs.

• Provide leadership in Business Transformation project intake process; solicit new projects from cross-functional leaders, evaluate new project proposals, team capacity, and assign projects accordingly based upon project prioritization as well as availability and skillset of team members.

• Collaborate cross-functionally to understand:

  • Implications of projects and processes

  • Interdependencies between processes and systems

  • How projects align with business strategies

  • Scope of involvement

• Drive projects forward by managing detailed project plans, timelines, contractual obligations, budget, internal/external communications, and support materials.

• Perform risk assessments, change-readiness assessments, cost-benefit, and ROI analyses.

• Identify and track project metrics to determine project effectiveness.

• Partner with business stakeholders to understand business needs and prepare extensive process and requirement documentation, while providing overall project/program oversight.

• Interface with external clients or vendors, as required, to ensure appropriate engagement and accountability in conjunction with internal resources and activities.

• Perform data analysis that helps departments identify pain points for improvement in their existing processes; help propose solutions that are scalable and efficient.

• Help support system changes from regular production releases to large implementation projects.

• Help support device programs, including new product development, design changes, sustaining or maintenance projects, and operations projects.

• Coordinate and track change control activities in accordance with internal and external Quality and Regulatory requirements.

• Collaborate with Training personnel to develop effective training and change management plans.

• Ensure consistency, efficiency, quality, and integrity in all Teladoc Health projects and output.

• Collaborate with EPMO team members on continuous team learning and improvement ideas.

• Facilitate business and cultural change.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

• A Bachelor’s degree or higher.

• 8+ years of experience in a related field.

• Project Management or related Certification (eg: PgMP, PMI ACP, PMP, Six Sigma, ADKAR) is required.

• Demonstrated ability to design and implement large, complex projects involving multiple organizations across business.

• Experience with enterprise-level systems transformations in a rapidly innovating environment.

• Experience analyzing current business processes and making recommendations for improvement based on industry trends and professional business knowledge.

• Strong interpersonal and communication skills, both written and verbal; comfort and finesse when presenting to project teams and executives.

• Superb organization skills, strong analytical skills with attention to detail, and the ability to execute in a timely manner.

• A collaborative spirit, with the ability to gain the respect of your peers.

• A desire to learn new things and the flexibility to adapt to change.

• Willingness to roll up your sleeves and get the work done.

• The ability to calmly produce under pressure.

• Healthcare industry experience a plus.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Travel:

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is $105,000 - $115,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.