Sr. Product Manager – Lead Management Platform

Company Description

About A Place for Mom:

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

The Position: 

The senior product manager role will be supporting our Lead Management Platform product offering designed specifically for our call center agents, senior living advisors and sales operations team. This role requires a strategic thinker with a strong product vision who can operate cross-functionally to support an all-encompassing lead management product. The successful candidate will balance customer-centric design with advanced reporting capabilities, build strong feedback loops with sales teams, and evaluate a consolidation strategy of legacy products; transforming our lead platform into a unified, comprehensive, high-impact experience. This leader will report to the VP of Product and partner with product leads to formulate a long-term product strategy and vision that aligns with our overall business priorities and goals.

Who you are:

The ideal candidate for this role is a strategic and empathetic leader, with a strong track record in building and scaling products within a lead generation and management environment. This individual will have a deep understanding of sales experience, engagement, and sentiment, paired with the analytical rigor to build tools that demonstrate tangible value and ROI for our customers. This person is skilled at …