Sr. Product Manager (Canvas)

We're looking for a Senior Product Manager to join our New Products team in North America. In this role, you’ll guide a group of talented engineers, designers, and marketers as we continue our mission to help everyone succeed with automation using Zapier. We’re all about making work more productive, and millions of people have already built businesses thanks to Zapier.

In this role, you'll own Zapier Canvas—a visual diagramming tool designed for mapping out, refining, and showcasing high-level business processes. If you're excited about shaping the future of automation, we’d love to hear from you!

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

You are obsessed with the customer and have a strong desire to deliver a high-quality experience for every single user who touches the product. You will drop what you are doing to take a Zoom call with a customer, in fact, you probably talk with several customers every week right now. You would rather talk with customers than work on lengthy PRDs or organize Jira.

You sweat the small details. You know that there’s a conversion rate behind every new feature introduced (or bug that exists in the product). You strive for a bug-free experience and you regularly test key user flows on a weekly basis. If you run into a bug on a demo call, it makes your heart sink.

You are excited about the opportunity to scale a product from 0 to 1, then 1-10. You should already have experience shipping value to customers at scale. You can see around corners when it comes to shipping new features and will preemptively think about how to mitigate potential problems.

You are technically minded and have a well-established track record of working with engineers. If you haven’t been a software engineer in the past, you know how to navigate technical complexity and can engage with senior engineers quickly. You should have a laundry list of engineering references who will vouch for you.

You have an eye for design. You regularly pair with a product designer to build and optimize features and user flows. You have strong opinions, loosely held. Whenever you receive a link to a Figma file, you get excited.

You have experience in B2B SaaS or subscription-based consumer software and have experience rallying the team around these SaaS metrics. You enjoy connecting daily work to the bigger picture and key business metrics.

You have strong product intuition and understand the value of “gut feel”, but you know that it needs to be backed up with quantitative data and evidence too. You understand the value of proper tracking and analytics, levering tools like Amplitude or Mixpanel to dig deeper.

Cross-functional work is not a foreign concept to you: You have a track record of aligning incentives & coordinating work across teams to accomplish great things.

You have a track record of rallying your team. You can cast an exciting vision of the future and get the entire team to perform at a high-level.

You are hungry to make an impact. You know that building product is a means to an end. You want to build a product that accelerates the growth of Zapier and want Zapier Canvas to be a central piece of the growth story.

You are willing to get your hands dirty: You will do what it takes to move the ball forward and make progress.

You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You can use written communication to communicate your team’s vision, roadmap, and progress. You know the right tool for the job whether it’s managing the day-to-day cadence of projects or building cross-company momentum around a project.

You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

Things You’ll Do

• Own Product Lifecycle: Lead the process from ideation to launch, working with cross-functional teams.

• Shape Strategy and own near-term roadmap: Create and manage a product roadmap aligned with department and company goals.

• Customer Development: Regularly engage with customers to understand their needs and inform product decisions.

• Analyze Metrics: Utilize tools like Amplitude to make data-informed decisions.

• Lead Teams: Coordinate with engineers, designers, and marketers to complete projects.

• Stakeholder Updates: Regularly update all stakeholders (including executives) through effective written communication.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.