Sr. Principal, Business Operations

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The team

Business Operations is the nerve center of the company, leading the charge on planning, business intelligence, performance measurement, and transformational initiatives. The team has deep insight into the metrics that drive the business and works cross-functionally to ensure all Krakenites are working in tandem to reach and exceed Kraken’s goals. 

This Director role will play a significant part in driving cross-functional transformation efforts across the firm and strategic planning activities. This role will partner with cross functional stakeholders, such as Product, Engineering, Compliance, Legal, Finance, and Kraken's Executive team, to deliver on strategic projects that will shape our business for years to come!

The opportunity

• Lead cross-functional efforts to implement transformational initiatives that radially improve existing processes or drive operating efficiencies that lead to more optimal business outcomes

• Define and ensure accountability for Kraken’s enterprise KPIs, and drive analytic insights to inform decisions that shape both Kraken’s company strategy and the near-term direction of Kraken’s Product and commercial teams

• Lead multi-product, multi-functional integration initiatives resulting from strategic acquisitions and partnerships, with the objective of maximizing deal synergy and enterprise value

• Manage Kraken’s enterprise operations model, at the nexus of the operations of multiple functions and practices, including Finance, Tax, Legal, Compliance, People, and Risk

• Lead Kraken's quarterly planning efforts and own the process of preparing and presenting periodic business reviews, board presentations, and internal leadership communications that clearly articulate the key drivers of Kraken’s performance

• Build and maintain close relationships with cross-functional stakeholders, including all product and corporate functions critical to business performance

• Provide hands-on coaching and mentorship to take our stellar Business Operations team to even greater heights 

Skills you should HODL

• 10+ years of experience in a similar business operations capacity, ideally at high-growth technology companies in the fintech or crypto spaces, or with a top-tier management consulting firm or investment bank

• Analytical powerhouse, with ninja-like ability to pick apart a business and drive critical insights that lead to operational improvement

• Excellent written and verbal communication skills (i.e., ability to distill complex ideas into tight frameworks and storytelling)

• Experience leading successful company planning exercises for hyper-growth companies, leading to strong business outcomes in subsequent cycles

• Experience leading and implementing large, complex cross-functional initiatives from inception to completion in a remote working environment

• Strong executive presence and a track record of driving effective decisions and progress on challenging initiatives

• Strong crypto conviction and alignment with Kraken’s mission, with demonstrable independent interest in the space; industry experience not required, though preferred

#LI-Remote #UKEU #US #CANADA #EU #LI-AG1

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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