Sr. Operations Associate

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The team

The Asset Growth & Management Product Group is responsible for helping our clients maintain and build their wealth with cryptocurrency.  From staking and asset listings to custody solutions, we ensure that our clients have access to a diverse range of tools to help our users grow and manage their assets effectively.

The ideal candidate has professional experience working within financial institutions and experience with on-chain crypto products, such as staking, and infrastructure within exchanges. The candidate has a strong understanding of custody solutions (including wallet management), audit procedures, strong written and verbal communication, is adept with data analysis (SQL knowledge preferred), technical knowledge, and has a proven track record of problem solving. The position requires interaction with different internal stakeholders at various levels of the organization.

The opportunity

• Contribute to the development of standardized policies, procedures, checklists, and audit inquiries across organizational functions

• Be a source of operational expertise for internal stakeholders on custody, asset listings, and data reconciliation practices

• Collaborate in the development of the firm’s internal Custody Management solution

• Engage cross-functionally with Engineering, Legal, Finance, Operations and Product stakeholders to develop and steer product operations strategy and roadmaps

• Define and anticipate the needs of different stakeholders and translate them into Engineering action items

• Compose BRDs and collaborate on PRDs, quarterly business reviews, flow of funds diagrams, track projects, and document internal systems

• Juggle multiple projects simultaneously and prioritize effectively with direction 

• Become the single source of truth and “Go-to”  person for information on project statuses

• Track the status of various projects and monitor roadblocks, whilst continuously being one step ahead to identify potential risks

• Bring structure and clarity to complex, often ambiguous operational issues.

Skills you should HODL

• You bring financial acumen from previous experiences that can translate into the crypto ecosystem

• Comprehensive understanding of the intricacies of Crypto Custody and Wallet management

• Experience working for a start-up/a small company, ideally in the crypto industry, is a plus

• A demonstrated ability to make effective product prioritization decisions with uncertainty

• Understanding of the intricacies of Cross-chain liquidity management

• Experience working with SQL 

• Solution oriented, demonstrating high motivation and a proactive approach, grounded in fundamental analysis

• Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion

• Excellent verbal, written and interpersonal communication skills

• Strategic in outlook yet detailed in execution, balancing broad vision with precision in detail

• Skilled in interpersonal relations, adept at navigating interactions with a wide spectrum of personalities

• Superior organizational and communicative competencies, adept at juggling competing priorities

• Profound grasp of project management fundamentals and established practices

• Advanced user of G-suite products and instant messaging platforms, such as Slack

#LI-Remote #LI-BM1 #USCAN

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Stay in the know

Follow us on Twitter

Learn on the Kraken Blog

Connect on LinkedIn