Sr. Operations Analyst, Marketplace Dynamics

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Sr. Operations Analyst, Marketplace Dynamics, will sit at the intersection of our Provider Marketplace and Customer Experience teams. This role is pivotal in analyzing and reporting key factors driving staffing, scheduling, and forecasting demand and headcount needs to ensure a balanced marketplace that meets our growing customer demand. 

Reporting to the Sr. Manager of Provider Pay & Operations, you will utilize data to deliver on a singular goal: ensuring every patient gets timely, high-quality healthcare and support. You will help build for scale, enabling our provider and customer experience teams to care for the growing number of patients on the Hims & Hers platform. As a key advisor to the Care Operations leadership team, you will help build the data-driven foundation that powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.

You Will:

• Consistently lead complex data analyses and forecasting using tools such as SQL, Looker, or Excel/Google Sheets, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends. 
• Ensure a balanced marketplace by providing detailed data-driven strategies and actionable recommendations on staffing levels during seasonal variances and other fluctuations in volume. 
• Track and monitor overall workforce operations, including productivity, engagement, retention, and coverage to identify trends and patterns that impact staffing and demand. 
• Monitor business performance daily to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally with Product, Customer Support, …