Sr Marketing & Corporate Compliance Monitoring Officer

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Sr. Marketing & Corporate Compliance Monitoring Officer to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  The Sr. Marketing & Corporate Compliance Monitoring Officer is responsible for administering the Marketing Compliance Program to ensure conformity and adherence with all applicable state and federal laws and regulations. The Sr. Marketing & Corporate Compliance Monitoring Officer is also responsible for the execution of targeted corporate and advertising compliance monitoring reviews as established by the Compliance Monitoring Program, to assist in maintaining compliance risk within established risk appetite levels.

ESSENTIAL FUNCTIONS

Collaborating with internal marketing teams to ensure marketing activities and collateral are compliant with applicable regulatory requirements, truthful and accurate. Maintaining an up-to-date and broad knowledge of various federal and state banking laws and regulations that impose technical requirements and prohibitions on the marketing of products and services, as well as FFIEC social media guidance and Federal Trade Commission law regulating electronic marketing, and understanding the Bank’s organizational structure, products and services, and operating systems, to effectively execute daily duties and responsibilities. 

Duties and responsibilities include, but are not limited to the following:

• Maintaining and effectively executing the Bank’s Marketing Compliance Program;
• Ensuring employees are aware of and adhere to established marketing compliance review and approval procedures;
• Creating and maintaining documentation to support the review of marketing/social media activity and collateral;
• Reviewing marketing materials in a timely manner, documenting review results and providing constructive and valid feedback to ensure end-product is technically compliant, accurate and absent of any discrimination;
• Providing regulatory guidance related to marketing of new products/services or promotions, as well as new marketing formats or initiatives; 
• At the direction of the Compliance Monitoring Manager, performing compliance monitoring reviews to ensure the Bank is in compliance with regulatory requirements. This includes but is not limited to:
  • Monitoring the Bank’s website and use of social media platforms by the Bank and employees to promote products and services to ensure compliance with technical regulatory requirements, FFIEC Guidance, and Bank policies and procedures;
  • Monitoring of the Bank’s email and telephone marketing initiatives to ensure compliance with TCPA and CAN-SPAM requirements.
  • Monitoring for compliance with Americans with Disabilities Act (ADA) requirements.
  • Monitoring for compliance with RESPA Section 8 related joint marketing practices; and
  • Monitoring of in-branch related marketing initiatives.

Execution of monitoring reviews consists of:

• Creating and maintaining review specific monitoring/testing plans.
• Identifying and gathering material necessary to perform reviews in a timely and efficient manner. 
• Performing applicable testing/monitoring of related Bank policies, procedures, and practices.
• Documenting all review work and research in a complete, clear and concise manner.
• Evaluating existing processes and practices to ensure efficient and effective ongoing compliance with regulatory requirements and internal policies and procedures designed to adhere to those requirements.
• Identifying instances of non-compliance and “root cause” of the issue.
• Drafting findings and recommendations for corrective action of issues and enhancements to existing practices as warranted in a clear and concise manner free of grammatical and spelling errors. 
• Performing follow-up testing to validate adequacy and effectiveness of corrective action.
• Recording and maintaining review results in Issues Management system. 

• Ensure oral and written communication is clear, timely, proactive, and concise. Keep business unit partners informed of relevant issues and ask appropriate questions and demonstrate active listening skills.  Interact confidently, courteously, and professionally with business partners at all levels.
• Assisting the Compliance Monitoring Manager with other duties that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Advanced knowledge of various banking consumer protection laws and regulations related to deposits and lending; UDAAP; FFIEC Social Media Guidance and various Federal Trade Commission laws including CAN-SPAM, TCPA and COPPA.
• In-depth practical knowledge of internal controls, compliance processes, and applicable techniques for the implementation of regulatory and legal requirements.
• Strong written and verbal communication skills. Ability to communicate effectively with individuals of varying levels within the organization.
• Effective planning, organizational, time management, and problem-solving skills.
• Ability to work effectively under pressure. Flexibility and willingness to work at a rapid pace as needed.
• Experience with Microsoft Outlook, Office, Excel, PowerPoint, etc. and ability to adapt to monitoring related software.

Qualifications, Education, and Certification Requirements

• Education:  Bachelors’ degree. Communications or related field preferred. 
• Experience: Minimum of five years’ experience in banking related to marketing, communication, regulatory compliance and/or compliance audit.
• Certifications/Specific Knowledge: Knowledge of financial services related advertising laws and regulations.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training.
• New Employee Orientation.
• Enterprise Compliance personnel are also required to complete continuing compliance education per year. Training requirements are met through computer-based training, videos, webinars, teleconferences, or seminars.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

 

In accordance with Colorado law: Colorado pay for this position is anticipated to be between $55,710.95 - $88,993.89 , actual offers to be determined based on applicant’s skills, experience and education.

While the anticipated deadline for the job posting is 03-05-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

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